Open to opportunities

Susmit Pal

@susmitpal

I’m an Account Manager and operations leader driving revenue, global logistics, and premium swag solutions for US/UK brands.

India

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What I'm looking for

I’m looking to drive account growth and operational excellence for a global brand—partnering consultatively on premium promotional products while managing remote teams, logistics, and end-to-end delivery with measurable revenue impact.

I’m a strategic Account Management and operations professional with 9+ years of international experience in the branded promotional products and corporate swag industry. I focus on the full sales lifecycle—from lead qualification and outbound prospecting to end-to-end supply chain coordination and after-sales support.

I’ve advanced from high-volume sales into senior operations leadership for US and UK-based firms. I oversee the end-to-end client experience, from initial consultation to final delivery of custom swag, helping clients strengthen brand visibility through curated product selections and account planning.

As a collaborative remote leader, I manage teams, navigate complex global logistics, and build long-term client partnerships through consultative solution-selling. I’ve also led after-sales initiatives to maximize account value, minimize churn, and solve problems proactively to protect revenue and retention.

Experience

Work history, roles, and key accomplishments

Current

Brand Consultant & Account Manager

Current

iPromo Inc

Oct 2024 - Present (1 year 7 months)

Execute inbound lead qualification and outbound outreach to drive demand for premium promotional merchandise, while managing the end-to-end client experience from consultation to final delivery. Advise North American businesses on brand visibility through curated product selections and strategic account planning.

Lead Qualification Outbound Prospecting Account Management Supply Chain Coordination Vendor Management Client Retention Strategic Account Planning

Operations Manager

Gloweasy Limited

Nov 2017 - Jun 2024 (6 years 7 months)

Managed end-to-end operations for a UK promotional agency, balancing aggressive sales targets with high-touch customer service. Led a remote team across sales and support and spearheaded after-sales initiatives to maximize account value and minimize churn.

Operations Management Sales Pipeline Management Remote Team Leadership Client Success Cross Cultural Communication Crisis Management

Managing Director

Pal Ittech Pvt Ltd

Dec 2013 - Aug 2017 (3 years 8 months)

Led operations for Pal Ittech Pvt Ltd after transitioning from international customer support to sales campaigns including solar initiatives and appointment booking. Managed business operations and oversaw a team of eight employees.

Business Operations Team Leadership Campaigns Customer Support Strategic Problem Solving Crisis Management Appointments