Open to opportunities

Sushmitha Sirigina

@sushmithasirigina

Message

I drive B2B SaaS adoption, retention, and expansion through customer analytics and enablement.

United States

Message

What I'm looking for

I'm looking to drive customer adoption, retention, and expansion through data-driven customer strategy, enablement, and cross-functional collaboration.

I've driven customer adoption and warehouse optimization at Keurig Dr Pepper, building onboarding programs and an intelligent bin and lane recommendation system that achieved 85%+ user adoption across 281+ SKUs.

Previously, I managed 75+ enterprise B2B SaaS accounts at Kenyt.AI, using SQL, Power BI, and customer-health insights to reduce churn, support renewals, and identify expansion opportunities. My experience also includes Google Ads consulting, channel partner success, and data-driven campaign optimization.

Experience

Work history, roles, and key accomplishments

Customer Strategy & Operations Manager

Keurig Dr Pepper

Jun 2025 - Jun 2026 (1 year)

Drove customer adoption and change management for warehouse optimization initiatives, implementing intelligent bin and lane recommendation systems. Created Power BI and Tableau dashboards to track key performance metrics and coordinated cross-functional initiatives.

Power BI Tableau SQL Data Analysis KPI Tracking Customer Onboarding Change Management Cross Functional Collaboration

Customer Success Manager

Kenyt.AI

Nov 2023 - Feb 2025 (1 year 3 months)

Managed a portfolio of 75+ enterprise B2B SaaS accounts, performing data analysis on usage patterns and implementing integrated solutions. Designed Power BI dashboards and proactively identified at-risk accounts to drive retention and expansion.

Customer Success Account Management Data Analysis SQL Power BI CSAT NPS Upselling CRM AI Chatbots WhatsApp Business API

Client Success Consultant

Regalix

Sep 2022 - Jan 2023 (4 months)

Managed a portfolio of UK-based advertising clients, providing Google Ads consultation and campaign optimization. Analyzed campaign data and created dashboards to monitor KPIs and drive performance.

Google Ads Campaign Management Excel Tableau Data Analysis KPI Tracking Keyword Research Customer Relationship Management

Partner Success Manager

NxtGen Data Center & Cloud Technologies

Mar 2021 - Jul 2022 (1 year 4 months)

Identified, qualified, and onboarded 60+ channel partners, managing the full partner lifecycle. Managed analytics for partner accounts and created dashboards to track performance metrics and growth opportunities.

Partnership Management CRM Data Analysis Dashboard Creation Cloud Services Contract Management Training

Digital Marketing Specialist

Jazp E-commerce

Oct 2020 - Jan 2021 (3 months)

Conducted market research and executed Facebook ad campaigns with audience targeting and creative optimization. Monitored campaign performance and performed data-driven optimizations to improve results.

Facebook Ads Campaign Management Market Research Data Analysis Audience Targeting Budget Management