kiran hari
@kiranhari
Technical Consultant at Colt Technology Services who delivered global Salesforce and Siebel transformations and cut ServiceNow manual effort by 40%.
IndiaWhat I'm looking for
At Colt Technology Services, I directed global Salesforce and Siebel transformation programs across EMEA and North America, managing multi-million-dollar budgets and six cross-functional workstreams. I also directed AI-assisted ServiceNow automation that reduced manual administrative effort by 40%.
I chaired CAB/CRB governance for enterprise releases and sustained 99.9% availability across multi-region CRM infrastructure. My work included Siebel upgrades, datacenter migrations, and a large-scale Ex-Lumen EMEA-to-COLT data migration.
Earlier, at Thermo Fisher Scientific, I directed a Salesforce cloud migration from legacy on-premise Siebel and delivered a ServiceNow implementation for IT service management and workflow automation. I’m focused on helping enterprises operationalize generative AI and intelligent automation with governance and safety controls.
Experience
Work history, roles, and key accomplishments
Led global Salesforce & Siebel transformation across EMEA and North America, managing multi-million-dollar budgets and 6 cross-functional workstreams.
● AI adoption in the enterprise: Directed AI-assisted ServiceNow workflow automation reducing manual administrative effort by 40%, applying governance and human-in-the-loop controls to a live operational process.
● Transformation le
• Owned the CRM platform roadmap for Salesforce/Siebel modernization and BAU maintenance.
• Led incident and problem management for enterprise CRM operations, ensuring seamless service continuity.
• Coordinated releases and vendor alignment across global teams to enhance operational efficiency.
• Directed Salesforce cloud migration and CRM transformation from legacy on-premise Siebel systems
• Delivered enterprise ServiceNow implementation for IT service management and workflow automation
• Implemented AI-powered predictive analytics exploration using Salesforce Einstein for lead scoring optimization
• Architected mobile CRM solution for iPad enabling global sales force productivity impr
Worked with Deloitte Consulting India Pvt. Ltd. , Bangalore(For ThermoFisher Scientific) as Senior Consultant from Aug 13 to June 14.
Sr. Siebel Admin for large Medical Client
Worked for Capgemini India Pvt.Ltd, Bangalore as a Senior Consultant from April 10 to May 12.
Worked for Accenture Services Pvt. Ltd, Bangalore as a Senior Software Engineer from June 07 to Apr 10.
Education
Degrees, certifications, and relevant coursework
JNTU KAKINADA
Bachelor of Technology, Computer Science
Oracle
Siebel 8 Consultant Certified Expert
Mar 2026
PowerShell for Microsoft 365 Administration
Mar 2023
Azure Active Directory: Basics
Nov 2022
Microsoft Azure Fundamentals (AZ-900) Cert Prep: 1 Cloud Concepts
Nov 2022
Learning Azure Network Security
Nov 2022
Exam Prep: Microsoft Azure Fundamentals (AZ-900)
Nov 2022
Learning Azure Management Tools
Nov 2022
loyola institute of technology
B.tech, Computers
2001 - 2005
Delegating from a Distance
Oct 2022
AXELOS Global Best Practice
PRINCE2
Mar 2017 · Expired Mar 2022
oracle
Siebel CRM 7.7 Certified Implementation Consultant
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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