Open to opportunities

Susan Victoria

@susanvictoria

Message

Detail-oriented HR and administrative professional with strong writing and executive support skills.

United States

Message

What I'm looking for

I seek a role leveraging HR and administrative expertise in a collaborative culture, with opportunities for process improvement, employee engagement, and executive support.

I am a detail-oriented Human Resources and administrative professional with extensive experience in executive support, documentation, and recruiting across financial and corporate environments.

I have a proven track record of maintaining confidentiality, producing accurate written materials, and updating employee handbooks and policies to keep content current and compliant.

My HR experience includes full life-cycle recruiting, benefits administration, onboarding, COBRA/HIPAA processes, leave management, and creating OSHA-compliant Emergency Action Plans.

I provide high-quality customer service and VIP-level support, manage documentation and technical guides, and generate confidential reports for senior management while fostering trust with employees and leaders at all levels.

Experience

Work history, roles, and key accomplishments

Current

VIP Passenger Service Agent

Current

Worldwide Flight Services

Jul 2024 - Present (1 year 7 months)

Greet VIP passengers and provide personalized lounge and check-in services, manage baggage handling and boarding support, and ensure compliance with airport security and customer service standards.

Customer Service VIP Baggage Service Security Compliance Conflict Resolution Communication

Current

Administrative Assistant

Current

Self Employed

Jul 2008 - Present (17 years 7 months)

Provided remote administrative, writing, proofreading, and document management services for clients since 2008, producing accurate correspondence, forms, and reports while maintaining strict confidentiality.

Proofreading Administrative Support Customer Service Documentation Management Microsoft Office Time Management

Human Resources Specialist

Constantin Control Associates

Jan 2008 - Jul 2008 (6 months)

Conducted full life-cycle recruiting for financial professionals, managed candidate screening and relationship development, and provided hiring recommendations to account managers.

Full Life Cycle Recruiting Stakeholder Management Sourcing Interviewing Relationship Building

Human Resources Generalist

The Ascher Group

Oct 2004 - Dec 2007 (3 years 2 months)

Managed benefits administration, recruiting, new hire orientation, terminations, compliance (COBRA, HIPAA), and created an OSHA-compliant Emergency Action Plan to improve workplace safety.

Benefits Administration Recruiting Onboarding OSHA COBRA HIPAA Employee Relations Documentation

Executive Assistant

UBS

Jul 2004 - Sep 2004 (2 months)

Supported senior leadership in Employee Relations Learning & Leadership Solutions with confidential reporting, executive correspondence, onboarding support, and event/logistics coordination.

Executive Support Onboarding Event Coordination Calendar Management Communication Data Analysis

HR Administrative Assistant

Keane Inc.

Jul 1999 - Sep 2003 (4 years 2 months)

Administered HR programs including open enrollment, leave processing, benefits, recruiting support, SPRA compensation database administration, and created training guides and technical documentation.

HR & Administration Leave Management Recruiting ADP Technical Writing Training Development