Susan Oakes

Led release management across a 50+ engineer organization during the transition from scheduled releases to flexible, on-demand continuous delivery.

Increased engineering release cadence 260%, from approximately 10 to 36+ releases per quarter, by evolving release processes, strengthening QA coordination, and expanding automation.

Built AI-assisted release workflows that reduced preparation time f

Led complex technical programs across Product, Engineering, and business teams during a period of significant organizational and platform growth, driving cross-functional delivery and alignment.

Led planning and delivery of a two-year, business-critical enterprise re-platform, coordinating four cross-functional engineering teams of 6–10 people each to deliver a cloud-native, API-based many-to-man

Senior Project Manager responsible for turning around a strategic $1M product initiative that was behind schedule and over budget.

Re-planned and drove the initiative toward improved delivery and budget performance, aligning priorities, timelines, and cross-functional teams.

Coached multiple cross-functional product development teams to strengthen Agile and Scrum practices and improve delivery e

Led technical project delivery across cross-functional Agile teams developing iOS and Android mobile applications for a diverse client portfolio, with a particular focus on Internet of Things (IoT) solutions.

Partnered closely with clients to understand business needs, identify opportunities for improvement, and translate requirements into effective product and delivery strategies.

Contributed t

Led the expansion of a single-market channel platform into a global, omni-channel solution for building and managing product assortments worldwide. Managed a $5M budget.

Led a 20-person, cross-functional, distributed team through delivery of a high-visibility $1M loyalty rewards project, completed on time and on budget for the holiday season.

Analyzed business and system requirements for state healthcare claims processing systems, translating business needs into detailed specifications for Agile development teams.

Led business process improvement for a call center application supporting a national pharmacy benefit management company, reducing average call time by 20%.

Served on a team of Scrum Masters supporting the Agile transformation of Xerox's Mobile Print organization, helping teams transition from traditional waterfall development to iterative Agile delivery.

Coached teams on Scrum practices, Agile planning, and continuous improvement, supporting adoption of more collaborative and predictable delivery processes.

Used sprint metrics and delivery data to

Jan 2023

Jun 2016

Jan 2023