Gabriela Arriaga Viggiano

Designed and deployed AI agents to automate Program Increment planning, cutting planning time from ~10 hours to ~4 hours. Built AI-driven sprint planning models and defined cross-functional strategies to align teams.

Led release strategy and delivery across up to 3 concurrent teams, improving cross-team coordination. Managed performance and career growth for up to 7 team members and directed remote, globally distributed teams using Scrum and Kanban.

Led transformation of a 3-team SAP Finance portfolio to SAP Activate's Agile framework, including change management and training. Redesigned team structures and built new processes for planning and prioritization.

Led project delivery in dual roles as Business Analyst and Agile Manager, adapting methodology to team needs. Directed discovery-to-implementation cycles for microfinance clients and authored business cases.

Transitioned from Portfolio Analyst to Agile Manager & Scrum Master for SAP financial teams. Led team and process transition to SAP Activate during SAP S/4HANA migration and managed end-to-end delivery of functional solutions.

Progressed from mid-level analyst to leading a team of analysts on B2B projects, standardizing processes and documentation. Co-founded a Center of Excellence to promote BA best practices and led planning sessions for Waterfall projects.

Grew from junior analyst into a process standardization role, creating documentation templates. Established processes to formalize the BA role and developed quality-improvement strategies to reduce rework.

Sole developer of a client-facing SAP support and reporting interface, evolving into a hybrid developer/analyst role. Established a PoC-driven development process and implemented solutions with functional testing.

Supported system design and automation for high-risk industrial mechanisms, including CAD-based design and PLC programming. Built HMI interfaces and implemented PLC-HMI communication across multiple protocols.

Master's in Positive Organizational Management from UTEL, Mexico, from August 2020 to November 2021.

Business Foundations Specialty from the University of Pennsylvania, USA, from April 2020 to October 2020.

Management 3.0 training from Scrum Alliance in 2016.

Business Coaching certification from ITESO in July 2013.

Industrial Design Certified from UAG in January 2010.

Automation Systems Certified from ESEM in January 2008.

Bachelor's in Cybernetic Engineering from La Salle University, Mexico, from August 2002 to January 2007.