
Gabriela Arriaga Viggiano
@gabrielaarriagaviggi
Agile Project Manager at Balsam Brands who created AI agents that cut PI planning time from about 10 hours to 4.
What I'm looking for
At Balsam Brands, I designed and deployed AI agents that automate Program Increment planning, cutting planning capacity and mapping time from about 10 hours to 4. I also built AI-driven sprint planning models that reduced bi-weekly planning effort from about 6 hours to 2.
At Singular, I led release strategy across concurrent teams and coached team members on performance and career growth. I also directed remote teams using Scrum and Kanban, balancing delivery with sustainable workloads.
Earlier, I helped move a three-team SAP Finance portfolio at DXC Tech to SAP Activate, and supported SAP delivery and analysis work at Hewlett-Packard Enterprise / DXC and HP / Hewlett-Packard Enterprise. I believe the value behind every process comes from people; as a certified Business, Agile, and Productivity Coach, I help individuals and teams grow.
Experience
Work history, roles, and key accomplishments
Agile Project Manager
Balsam Brands
May 2022 - Present (4 years 4 months)
Designed and deployed AI agents to automate Program Increment planning, cutting planning time from ~10 hours to ~4 hours. Built AI-driven sprint planning models and defined cross-functional strategies to align teams.
SR Project Leader
Singular
Mar 2019 - May 2022 (3 years 2 months)
Led release strategy and delivery across up to 3 concurrent teams, improving cross-team coordination. Managed performance and career growth for up to 7 team members and directed remote, globally distributed teams using Scrum and Kanban.
Senior Agile Business Analyst
DXC Tech
Oct 2018 - Feb 2019 (4 months)
Led transformation of a 3-team SAP Finance portfolio to SAP Activate's Agile framework, including change management and training. Redesigned team structures and built new processes for planning and prioritization.
Senior Agile Business Analyst
Software Group
May 2017 - Sep 2018 (1 year 4 months)
Led project delivery in dual roles as Business Analyst and Agile Manager, adapting methodology to team needs. Directed discovery-to-implementation cycles for microfinance clients and authored business cases.
Senior Business Analyst & Scrum Master
Hewlett-Packard Enterprise / DXC
Jul 2015 - May 2017 (1 year 10 months)
Transitioned from Portfolio Analyst to Agile Manager & Scrum Master for SAP financial teams. Led team and process transition to SAP Activate during SAP S/4HANA migration and managed end-to-end delivery of functional solutions.
Senior Business Analyst
HP / Hewlett-Packard Enterprise
Feb 2013 - Oct 2015 (2 years 8 months)
Progressed from mid-level analyst to leading a team of analysts on B2B projects, standardizing processes and documentation. Co-founded a Center of Excellence to promote BA best practices and led planning sessions for Waterfall projects.
Specialist Business Analyst
Softtek
May 2011 - Jan 2013 (1 year 8 months)
Grew from junior analyst into a process standardization role, creating documentation templates. Established processes to formalize the BA role and developed quality-improvement strategies to reduce rework.
Sole developer of a client-facing SAP support and reporting interface, evolving into a hybrid developer/analyst role. Established a PoC-driven development process and implemented solutions with functional testing.
Junior Project Engineer
ISControl SA de CV
Feb 2007 - Apr 2008 (1 year 2 months)
Supported system design and automation for high-risk industrial mechanisms, including CAD-based design and PLC programming. Built HMI interfaces and implemented PLC-HMI communication across multiple protocols.
Education
Degrees, certifications, and relevant coursework
UTEL
Master's, Positive Organizational Management
2020 - 2021
Master's in Positive Organizational Management from UTEL, Mexico, from August 2020 to November 2021.
University of Pennsylvania
Specialty, Business Foundations
2020 - 2020
Business Foundations Specialty from the University of Pennsylvania, USA, from April 2020 to October 2020.
Scrum Alliance
Management 3.0, Management
2016 - 2016
Management 3.0 training from Scrum Alliance in 2016.
ITESO
Certification, Business Coaching
2013 - 2013
Business Coaching certification from ITESO in July 2013.
UAG
Certification, Industrial Design
2010 - 2010
Industrial Design Certified from UAG in January 2010.
ESEM
Certification, Automation Systems
2008 - 2008
Automation Systems Certified from ESEM in January 2008.
La Salle University
Bachelor's, Cybernetic Engineering
2002 - 2007
Bachelor's in Cybernetic Engineering from La Salle University, Mexico, from August 2002 to January 2007.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
gabaviggianocoaching.comSalary expectations
Social media
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