Susan mabeya
@susanmabeya
Operations and executive support professional specializing in streamlined multi-country operations.
KenyaWhat I'm looking for
I’m an operations and executive support professional with 9+ years of experience supporting senior leadership and managing complex, multi-country operations across East Africa. I’m certified as an ALX Virtual Assistant, and I’m known for building systems and processes that keep workflows structured, efficient, and easy to execute in fast-paced environments.
I specialize in calendar and inbox management, international and domestic travel coordination, project support, and stakeholder coordination. In recent virtual assistant work, I supported executive calendars, resolved scheduling conflicts, and delivered clear research and reporting that directly informed planning and decision-making—saving executives over 10 hours each month.
In my operations roles at WS Insight, I led regional administrative and operational coordination across Kenya, Tanzania, DR Congo, and Mauritius. I monitored deadlines and action items, improved operational systems and processes, maintained structured digital records for reporting and audits, and mentored and supervised a team of 18 staff to strengthen reporting quality and operational discipline.
I also bring a strong background in client-focused security and operations coordination, including high-volume client support, incident and analytical reporting, and maintaining SOPs and security manuals for compliance. I’m at my best where I can bring clarity, follow-through, and reliable execution to leadership and distributed teams.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Fiverr & Upwork
Mar 2025 - Present (1 year 3 months)
Coordinated executive calendars and meetings by resolving scheduling conflicts and tracking action items across multiple stakeholders. Produced polished documents and research while saving executives 10+ hours per month through streamlined workflows.
Operations Coordinator
Ws Insight
Dec 2023 - Feb 2025 (1 year 2 months)
Led regional administrative and operational coordination across Kenya, Tanzania, DR Congo, and Mauritius, improving systems and process efficiency for a growing team. Coordinated multi-country logistics, maintained structured digital records for reporting and audits, and mentored 18 staff to strengthen reporting quality and operational discipline.
Senior Operations Coordinator
Ws Insight
Jun 2021 - Nov 2023 (2 years 5 months)
Oversaw Kenya office operational functions, improving efficiency through better workflows and documentation for the Regional Operations Centre. Produced and disseminated 200+ critical reports, updated SOPs and security manuals for compliance, and delivered staff training that improved reporting accuracy and incident response times.
Communication Professional
Ws Insight
Dec 2015 - May 2021 (5 years 5 months)
Managed high-volume client calls and requests, ensuring timely resolution and strong client satisfaction. Monitored open-source intelligence to flag security and terrorism risks, supported 20+ implementing partners with actionable reports for USAID-PLSO, and coordinated remote CCTV monitoring across Kenya and Tanzania.
Personal Assistant
Cheche Telecommunications
Jun 2014 - Nov 2015 (1 year 5 months)
Managed executive calendars and coordinated 100+ meetings and travel arrangements annually to support smooth scheduling and efficient use of time. Drafted and managed business correspondence, streamlined filing systems for faster retrieval, and coordinated events and conferences with consistent schedule adherence.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Business Information Technology, Business Information Technology
2011 - 2014
Earned a Bachelor of Business Information Technology (BBIT) from Jomo Kenyatta University of Agriculture and Technology between 2011 and 2014.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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