Looking for a job

Susan Gonzales

@susangonzales

Message

I streamline executive operations, calendars, travel, and AI-enabled workflows.

United States

Message

What I'm looking for

I'm looking for an executive operations or administrative role where I can improve workflows, coordinate complex priorities, support leadership, and use AI-enabled tools to strengthen team efficiency and engagement.

I support C-suite leaders by managing complex calendars, travel, contracts, and day-to-day executive operations. At Rachel J Studios, I manage confidential lease agreements, vendor relationships, and scheduling that supports a 95% occupancy rate.

Over 12 years at Aetna Insurance, I served as the Executive Director's gatekeeper, led enterprise communications reaching 1,000+ employees, and improved cross-department project-management efficiency by 15% through AI tools and digital workflows.

My operations background also includes managing teams, budgets, payroll, inventory, events, and client databases across salon and business operations. I bring practical coordination, process optimization, and financial administration to fast-paced organizations.

Experience

Work history, roles, and key accomplishments

Current

Executive Operations Partner

Current

Rachel J Studios

Oct 2023 - Present (2 years 11 months)

Provides comprehensive administrative support and manages complex lease agreements to maintain a 95% occupancy rate. Coordinates vendor relationships and streamlines operational policies using virtual collaboration tools and AI automation.

Calendar Management Travel Coordination Contract Management Virtual Collaboration Tools AI Automation Process Optimization Stakeholder Management Event Planning

Executive Assistant

Aetna Insurance

Dec 2011 - Oct 2023 (11 years 10 months)

Managed executive-level meeting preparation and complex calendar management as the primary gatekeeper for the Executive Director. Led stakeholder management and enterprise communications, championing team engagement through quarterly newsletters reaching 1,000+ employees.

Calendar Management Meeting Preparation Stakeholder Management Expense Management Budgeting SG&A Analysis Project Management AI Tools Microsoft Word Excel Contract Management Event Planning RFP RFI Validation

Salon Manager

Indulge Salon

Sep 2005 - Dec 2011 (6 years 3 months)

Managed database management for 200+ client records, streamlining data accessibility and accuracy. Coordinated payroll processing and vendor communications, and managed inventory levels through monthly tracking and proactive supply ordering.

Database Management Payroll Vendor Management Inventory Management Operational Excellence Customer Satisfaction

Office Manager

Lifeguard Lift, Inc

Jan 1999 - Sep 2005 (6 years 8 months)

Managed an administrative team of 4 supporting a 12-person sales team, leading operations to ensure organizational excellence. Coordinated financial reporting, accounts payable, and collections, and led project coordination and change management initiatives.

Team Management Financial Reporting Accounts Payable Accounts Receivable Project Coordination Change Management Event Planning Travel Coordination