Suryansh Gupta
@suryanshgupta
I drive customer and partner success through data-led operations.
What I'm looking for
I’m a results-driven Customer Success and Operations professional with nearly 2 years of experience in customer support, partner success, online reputation management (ORM), and business operations. I’ve improved customer satisfaction (CSAT) by 15%, strengthened partner relationships with a 10% partner retention increase, and reduced recurring issues by 15% through issue resolution and process optimization.
In my recent Operations Executive role, I manage day-to-day operations, coordinate stakeholders and vendors, monitor performance KPIs, and streamline workflows to enhance service delivery. Previously, I led review operations and escalations, maintaining brand reputation and SLA compliance while improving response efficiency and query resolution rates by 40%; I’m now seeking remote opportunities in Customer Success, Operations, Partner Success, Business Support, and Customer Experience.
Experience
Work history, roles, and key accomplishments
Operations Executive
LR Home – Verve Overseas
May 2025 - Present (1 year 1 month)
Managed day-to-day business operations and workflow coordination, ensuring SLA-aligned service delivery and operational efficiency. Analyzed operational processes to streamline workflows, improve productivity, and support data-driven reporting and planning.
Senior Executive - Operations
AstroTalk
Apr 2024 - Feb 2025 (10 months)
Led Meta Ads and Google Play Store review operations and managed escalations to maintain brand reputation and meet SLAs. Improved response efficiency and query resolution by 40% through process optimization and monitoring of review trends, feedback, and operational metrics.
Partner Success Executive
AstroTalk
May 2023 - Mar 2024 (10 months)
Strengthened partner relationships by proactively resolving issues, increasing partner retention by 10%. Reduced repeat operational/customer issues by 15% through data-driven analysis and implementation of process enhancements while maintaining SLA compliance.
Education
Degrees, certifications, and relevant coursework
Global Group of Institutions
Master of Business Administration (MBA), Business Administration
Pursuing a Master of Business Administration (MBA) at Global Group of Institutions, with expected graduation in 2026.
Gyan Ganga College of Excellence
Bachelor of Commerce (Computer Applications), Commerce (Computer Applications)
2021 - 2024
Completed a Bachelor of Commerce (Computer Applications) at Gyan Ganga College of Excellence from 2021 to 2024.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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