Open to opportunities

Suryansh Gupta

@suryanshgupta

Message

I drive customer and partner success through data-led operations.

India

Message

What I'm looking for

I’m looking for remote opportunities where I can own customer and partner outcomes using KPI tracking, fast escalations, and process improvement—supporting SLAs, enhancing CSAT/CX, and driving measurable operational efficiency with strong stakeholder coordination.

I’m a results-driven Customer Success and Operations professional with nearly 2 years of experience in customer support, partner success, online reputation management (ORM), and business operations. I’ve improved customer satisfaction (CSAT) by 15%, strengthened partner relationships with a 10% partner retention increase, and reduced recurring issues by 15% through issue resolution and process optimization.

In my recent Operations Executive role, I manage day-to-day operations, coordinate stakeholders and vendors, monitor performance KPIs, and streamline workflows to enhance service delivery. Previously, I led review operations and escalations, maintaining brand reputation and SLA compliance while improving response efficiency and query resolution rates by 40%; I’m now seeking remote opportunities in Customer Success, Operations, Partner Success, Business Support, and Customer Experience.

Experience

Work history, roles, and key accomplishments

Current

Operations Executive

Current

LR Home – Verve Overseas

May 2025 - Present (1 year 1 month)

Managed day-to-day business operations and workflow coordination, ensuring SLA-aligned service delivery and operational efficiency. Analyzed operational processes to streamline workflows, improve productivity, and support data-driven reporting and planning.

Workflow Management Process Optimization SLA KPI Tracking Stakeholder Management Service Delivery performance reporting Continuous Improvement

Senior Executive - Operations

AstroTalk

Apr 2024 - Feb 2025 (10 months)

Led Meta Ads and Google Play Store review operations and managed escalations to maintain brand reputation and meet SLAs. Improved response efficiency and query resolution by 40% through process optimization and monitoring of review trends, feedback, and operational metrics.

Review Management SLA First Response Time (FRT)Root Cause Analysis Customer Feedback Analysis Process Improvement performance reporting

Partner Success Executive

AstroTalk

May 2023 - Mar 2024 (10 months)

Strengthened partner relationships by proactively resolving issues, increasing partner retention by 10%. Reduced repeat operational/customer issues by 15% through data-driven analysis and implementation of process enhancements while maintaining SLA compliance.

Partner Success Customer Retention Escalation Management KPI Tracking First Response Time (FRT)Root Cause Analysis Process Optimization