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Haseeb Wani

@haseebwani

Message

Operations and customer success leader driving retention, onboarding, and revenue growth.

India

Message

What I'm looking for

I seek a customer-centric operations role where I can lead onboarding, improve retention, resolve escalations, and drive revenue through cross-functional collaboration.

Customer Success professional with 7+ years of experience working with international clients across the US and Canada. Skilled in client relationship management, retention, and resolving complex customer issues. I enjoy working in remote, fast-paced SaaS environments where strong communication, ownership, and customer success drive long-term business growth

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Moonpreneur

Feb 2025 - Present (1 year 1 month)

Oversee day-to-day online class operations, managing onboarding, orientations for 30+ students, and escalations to improve engagement and retention while partnering with sales, academic, and tech teams to support revenue growth.

Onboarding Learning Operations Customer Support Escalations Cross Functional Collaboration Process Improvement CRM

Airline Servicing Advisor

CallBa

Nov 2023 - Feb 2025 (1 year 3 months)

Provided end-to-end customer support for bookings, changes, cancellations and refunds, resolved complex escalations and achieved a 20% sales increase in Q2 by identifying upsell and cross-sell opportunities while meeting service KPIs.

Customer Support Sabre Galileo Upselling SLA Management

Onboarding Specialist

PlanetSpark

Jan 2020 - Aug 2023 (3 years 7 months)

Led onboarding for students and educators, conducted follow-up calls to reduce drop-offs, supported sales and customer success with CRM and operational data, and drove process improvements to boost conversion and learner experience.

Onboarding CRM Customer Success Data Management Process Improvement