JGjemima grace
@jemimagrace
Client services specialist and appointment setter who consistently books high-value consultations.
IrelandWhat I'm looking for
I am a client services professional and appointment setter with proven success booking over £1 million in high-value consultations. I combine strong customer service, targeted questioning, and objection-handling to pre-qualify leads and support sales funnels.
My experience spans financial services and customer-facing roles in busy transport and hospitality environments, where I used CRM platforms (Gen Cloud, SID) and Microsoft Office to manage client data and drive efficient processes. I collaborate closely with advisors and compliance teams to ensure sensitive information is handled to high standards.
I am passionate about helping people, tailoring communication to varied audiences (including those seeking financial advice or online fitness coaching), and delivering measurable results in appointment-setting and client engagement.
Experience
Work history, roles, and key accomplishments
FIManaged client inquiries and set high-value appointments between clients and financial advisors, contributing to over £1M in booked consultations while ensuring compliance and data accuracy.
Check-in Agent
Swissport International Ltd
Jun 2023 - Present (2 years 8 months)
Collaborated with airlines to manage check-in and boarding operations, promoted self check-in/bag drop to improve efficiency, and resolved passenger issues while maintaining safety compliance.
Team Member
Maldron Dublin Airport
Nov 2022 - Apr 2023 (5 months)
Ensured customer satisfaction by addressing complaints and delivering prompt service while maintaining clean and organized service areas.
Barista/Waitress
SSP
May 2022 - Nov 2022 (6 months)
Prepared and served food and beverages to recipe standards, handled POS transactions, and maintained cleanliness and inventory levels in a high-traffic airport environment.
Food and Beverage Assistant
Radisson Hotel Group
Aug 2021 - May 2022 (9 months)
Delivered courteous restaurant service aligned with hotel standards, managed setup and cleanliness, and drove upselling through menu knowledge.
Education
Degrees, certifications, and relevant coursework
Balbriggan Community College
Leaving Certificate, Secondary Education
2015 - 2021
Completed the Leaving Certificate at Balbriggan Community College, covering a broad secondary education curriculum.
Availability
Location
IrelandAuthorized to work in
Job categories
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