Suraya Carvajal
@surayacarvajal
Friendly customer service professional with pharmacy and hospitality experience, confident handling enquiries in busy environments.
United KingdomWhat I'm looking for
I’m a friendly and reliable customer service professional with experience working across pharmacy and hospitality environments. I handle customer enquiries face-to-face and over the phone, resolve issues professionally, and support smooth day-to-day operations.
In my pharmacy roles, I’ve assisted patients and customers with prescription collections and general enquiries, communicated clearly with customers and healthcare professionals, and maintained accurate, confidential records. I also support administrative tasks such as updating records and maintaining general organisation, while keeping a calm, organised approach in a busy environment.
I work well as part of a team and bring a professional, friendly approach to every interaction. I’m especially motivated by providing helpful, quality service and ensuring customers feel supported, whether they’re booking appointments, asking questions, or needing reassurance during peak times.
Experience
Work history, roles, and key accomplishments
Customer Service Assistant
Signature Pharmacy
Sep 2025 - Feb 2026 (5 months)
Provided front-line customer support to patients and customers, resolving enquiries in person and over the phone. Supported administrative tasks including updating records and maintaining confidentiality for patient information.
Pharmacy Dispenser
Touchwood Pharmacy
Sep 2022 - Aug 2025 (2 years 11 months)
Assisted patients with prescription collections and general enquiries while communicating clearly with customers and healthcare professionals. Maintained accurate records and supported day-to-day pharmacy operations in a busy environment.
Waitress
Drayton Court Hotel
Mar 2022 - Aug 2022 (5 months)
Delivered customer service in a fast-paced hospitality environment by taking and responding to customer requests. Worked efficiently as part of a team during busy service periods while building strong communication and multitasking skills.
Education
Degrees, certifications, and relevant coursework
Accuracy Checking Pharmacy Technician
Pharmacy Technician Apprenticeship, Pharmacy Technician
Completed a 2-year Accuracy Checking Pharmacy Technician apprenticeship programme.
A-Level Studies
A-Level Studies, A-Level
Completed 1 year of A-Level studies (subjects not specified).
GCSE Studies
GCSEs, GCSE
Grade: Grades 4–9 (8 subjects)
Completed 8 GCSEs (Grades 4–9), including English, Maths and Sciences.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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