Amina User
@aminauser1
I am a receptionist and care worker experienced in healthcare administration.
ZimbabweWhat I'm looking for
I am a receptionist and administrative professional with over 4 years' experience enhancing service delivery in healthcare and care environments. I demonstrate exceptional communication, problem-solving and teamwork, and I am committed to continuous improvement while managing sensitive information with precision and confidentiality.
In my reception and administrative roles I streamlined appointment scheduling to reduce wait times and improve service flow, coordinated closely with clinical staff to support cohesive patient care, and maintained precise patient records. As a pharmacy dispenser I dispensed prescriptions accurately, collaborated with pharmacists to resolve prescription queries, reviewed patient records to prevent interactions, and provided clear medication guidance to patients.
I bring hands-on care experience assisting residents with personal care, acting as a point of contact for families, and maintaining strict hygiene and safety standards. I am reliable, detail oriented, and focused on delivering compassionate, confidential service in patient-facing and administrative positions.
Experience
Work history, roles, and key accomplishments
Pharmacy Dispenser
Ryemead Pharmacy High Wycombe
Mar 2024 - May 2025 (1 year 2 months)
Dispensed prescriptions accurately and reviewed patient records to prevent interactions, ensuring compliance and patient safety. Collaborated with pharmacists to resolve prescription queries and provided clear medication guidance to patients.
Reception / Admin
Chiltern House Medical Centre
Nov 2022 - Jan 2024 (1 year 2 months)
Streamlined appointment scheduling for patients and clinicians, contributing to reduced wait times and improved service flow. Maintained precise patient records and safeguarded confidential documentation to support cohesive patient care.
Care Worker
Downley Lodge
Oct 2021 - Oct 2022 (1 year)
Coordinated care routines and assisted residents with personal care tasks, ensuring comfort, dignity and high hygiene standards. Acted as a key contact for families, communicating updates and resolving daily issues to reassure relatives.
Hairdressing Assistant
Karomels Unisex Hair and Beauty Salon
Dec 2019 - Nov 2021 (1 year 11 months)
Supported stylists by preparing workstations and equipment, minimising appointment delays and maintaining strict hygiene protocols. Assisted with client consultations to clarify preferences and foster customer confidence.
Shop Assistant
Dashwood Newsagents
Jan 2018 - May 2021 (3 years 4 months)
Maintained accurate cash handling and end-of-day reconciliation, minimising discrepancies and ensuring reliable financial records. Provided product guidance and improved shelf presentation to enhance customer satisfaction and store appearance.
Education
Degrees, certifications, and relevant coursework
BABerkshire College of Agriculture
Level 3 Extended Diploma, Health and Social Care
2021 - 2023
Grade: D
Completed a Level 3 Extended Diploma in Health and Social Care at Berkshire College of Agriculture from 2021 to 2023, awarded grade D.
Princes Risborough School
GCSEs, General Secondary Education
2017 - 2021
Grade: Grades 4-8 across subjects
Completed GCSEs at Princes Risborough School between 2017 and 2021, achieving grades 4–8 across subjects.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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