Victoria Etim

I am an enthusiastic pharmacy professional with over nine years' experience delivering exceptional patient and customer service across healthcare and retail environments. I consistently build rapport, listen actively, and identify individual needs to provide tailored solutions that enhance satisfaction and loyalty.

In clinical roles I have handled high volumes of patient queries in person and by phone, accurately dispensed and labelled prescriptions, and worked within NHS systems to maintain data accuracy and safe medicine supply. As a pharmacy manager I led a team to meet sales and service targets, introduced a home delivery service, and increased customer retention by 25%.

I am time-efficient, target-driven without hard selling, and comfortable with shift flexibility including evenings and weekends. I bring strong CRM and data-entry skills, conflict-resolution ability, and a professional, patient-centered approach that supports both clinical teams and retail operations.