Aloma Da Silva

Assisting with stocking and organising medicines while learning pharmacy procedures. Supporting daily pharmacy operations and maintaining hygiene, safety, and organisation standards.

Delivered exceptional customer service to banking clients by resolving queries and promoting card benefits. Managed complaints and de-escalated challenging situations with customer-focused decisions.

Provided friendly service at tills and counters while preparing food to quality standards. Ensured hygiene and store cleanliness and supported a positive team environment.

Supervised staff and delegated tasks to ensure smooth daily operations. Managed inventory and supplier coordination, resolved customer issues, monitored costs, and handled cash register operations.

Managed calls, meetings, and contact lists while preparing reports and filing systems. Booked travel, handled expenses, and supported visitors with coordination.

Managed end-to-end recruitment, including candidate screening and conducting interviews. Coordinated hiring processes and handled client relationships.

Led the full recruitment cycle, including salary negotiations and candidate verification. Managed a team of six members and coordinated recruitment activities to support client hiring needs.

Completed a Master of Business Administration (Human Resources) at the University of Mumbai in 2015.