SSSuraj singh
@surajsingh7
Customer-focused technical support and travel operations specialist delivering accurate, reliable service.
IndiaWhat I'm looking for
I am a customer-focused technical support and travel operations specialist with hands-on experience in Amadeus GDS, Voyager ticket processing, and IT troubleshooting. I consistently resolve reservation and technical issues while maintaining high standards of accuracy and customer satisfaction.
At WNS Global Services, I managed itineraries, refunds, exchanges, and airline communications to ensure seamless travel experiences. In my technical support role at Wigi Cabs, I diagnosed hardware and software issues, configured systems, and restored network functionality for clients.
I am self-motivated, an active listener, and skilled at time management and decision-making. I aim to contribute to organizational efficiency by applying my problem-solving skills and strong work ethic in a customer-facing operational or technical support role.
Experience
Work history, roles, and key accomplishments
Senior Operations Executive
WNS Global Services Pvt. Ltd
Jan 2023 - Oct 2023 (9 months)
Managed Amadeus GDS itineraries, processed ticket exchanges/refunds via Voyager, and liaised with airlines to resolve reservation issues, improving travel documentation accuracy and customer satisfaction.
Technical Support
Wigi Cabs
Jun 2020 - Jul 2022 (2 years 1 month)
Provided hardware and software troubleshooting, installed and configured systems, and resolved network issues to restore client operations and improve technical response times.
Education
Degrees, certifications, and relevant coursework
Saket College, Mumbai University
Bachelor of Commerce, Commerce
Grade: 45%
Completed B.Com from Saket College under Mumbai University with a focus on commerce subjects; achieved 45% in 2017.
Saket College, Mumbai University
Higher Secondary Certificate, Science/Arts/Commerce
Grade: 49%
Completed Higher Secondary Certificate (HSC) from Saket College under Mumbai University in Science, Arts & Commerce with 49% in 2014.
Model English High School, Maharashtra Board
Secondary School Certificate, High School
Grade: 53%
Completed Secondary School Certificate (SSC) from Model English High School under the Maharashtra Board with 53% in 2012.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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