Mohammed Abdulla
@mohammedabdulla
Senior Associate Analyst – Operations at Cathay Pacific Airways (WNS Global Services), handling airline reservations and ticketing.
IndiaWhat I'm looking for
At Cathay Pacific Airways (WNS Global Services), I handled international airline reservations and ticketing, including booking changes, refunds, reissuances, and seat-related cases.
I reviewed transactions for discrepancies and compliance, and coordinated with internal departments and global stakeholders to resolve escalations. I used Amadeus and Sabre alongside fare rules and airline policies to work through complex cases.
At Hewlett Packard, I provided remote technical support to commercial, bank, and government organizations, diagnosing hardware and software problems and coordinating with Field Service Engineers when on-site support was needed.
At Hewlett Packard, I also worked as a Quality Analyst, auditing support cases, analyzing root causes and trends, and providing feedback to improve technical support quality and process compliance.
Experience
Work history, roles, and key accomplishments
Senior Associate Analyst – Operations
Cathay Pacific Airways (WNS Global Services)
Jan 2026 - Jul 2026 (6 months)
Managed end-to-end airline reservation and ticketing operations for international customers, ensuring accurate and timely processing. Analyzed and resolved complex booking, cancellation, refund, and reissuance issues while adhering to policies and SLAs.
Provided end-to-end technical support to commercial, bank, and government organizations, resolving hardware and software issues remotely. Diagnosed issues, recommended solutions, and coordinated with field service engineers when on-site intervention was required.
Evaluated and improved the quality of technical support operations by auditing interactions and service cases. Conducted root cause analysis, monitored KPIs, and provided actionable feedback to enhance engineer performance and customer experience.
Education
Degrees, certifications, and relevant coursework
Jain University
Bachelor of Computer Applications, Computer Applications
Completed a Bachelor of Computer Applications (BCA) at Jain University, Bangalore, in 2025.
Ramaiah Polytechnic
Diploma, Electronics and Communication
Pursued a diploma in Electronics and Communication at Ramaiah Polytechnic, Bangalore, completing in 2022.
Stracey Memorial Composite PU College
Pre-University, Pre-University
Completed pre-university education at Stracey Memorial Composite PU College, Bangalore, in 2017.
St. Joseph's Indian High School
SSLC, General
Completed SSLC at St. Joseph's Indian High School, Bangalore, in 2015.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Mohammed?
You can contact Mohammed and 90k+ other talented remote workers on Himalayas.
Message MohammedGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
