At AGEasy (Max Group), I led the shift from a services-first site to a mobile-first commerce platform. The relaunch grew monthly revenue from ₹7L to ₹3Cr, and I received the Managing Director's Award.
I also shipped an agentic commerce assistant using GPT APIs, intent classification and RAG; it resolves 70% of inbound queries without an agent and halved support load. Growth experiments improved conversion from 1.1% to 3.1%, while bundles, tiered discounts and upsells raised AOV from ₹600 to ₹1,300.
At Easyrewardz, I built Zence’s Marketing, Service and Commerce product lines from scratch on a shared customer data platform, for a suite used by 100+ retail and consumer brands. Earlier, at Reliance Jio Infocomm, I worked on MyJio billing flows and partner onboarding, and led QA for CTAS and BTAS.
