Ankur bhatnagar

Led end-to-end AI product lifecycle for Marcel AI Platform, defining north star metrics and shipping LLM-integrated features including AI Conversation Intelligence and AI-assisted mentorship. Achieved 20% uplift in MAU retention and 30% increase in employee engagement.

Owned end-to-end product lifecycle for B2B/B2C eCommerce platform, defining GTM strategy and writing PRDs. Reduced search-to-purchase funnel drop-off by integrating Elastic Search, CRM and ML-based recommendation engines.

Managed D2C eCommerce product across 7 brand portals on Magento, driving 25%+ increase in repeat purchase rate and 18% reduction in registration funnel drop-off through A/B testing and ML-informed loyalty programs.

Led product strategy for SOCIO Social CRM SaaS platform across APAC and Canada, achieving 80% client retention. Integrated Telephony and VAS-based systems with AI-assisted matching logic.

Partnered with COO to define product positioning strategy, enabling 25% catalogue expansion with data-driven pricing optimization. Improved traffic conversion through SEO, SEM and CRO strategies.

Managed India's largest B2B marketplace, increasing KPI conversion rates by 30% through ML-powered recommendation algorithms. Reduced irrelevant leads by 56% and boosted business enquiry consumption by 32%.

Owned Tru-i Suite product vision for Signage Solution modules in Banking and Hospitality sectors, reducing client TCO through structured product discovery and consultative positioning.

Directed full SaaS ERP product lifecycle for education sector, overseeing AI-informed module roadmapping and deployment governance across a 7-year engagement with global teams.

Master of Science in Computer Science from Janardan Rai Nagar Rajasthan Vidyapeeth University from 2008 to 2010.

Bachelor of Commerce in Computer Application from Mohanlal Sukhadia University from 2001 to 2004.