Suraj Khadka
@surajkhadka2
Experienced IT support and transcription professional with strong customer-service and data conversion expertise.
NepalWhat I'm looking for
I am an IT support and customer-facing professional with experience across system administration, customer support, data conversion, and AI transcription roles. I have worked for organizations in Nepal and remotely for international teams, delivering technical support, accurate data conversion, and high-quality transcription and translation services.
My background includes roles in IT support, system administration, customer support, and data conversion, complemented by an MBA and a bachelor's in business studies. I consistently focus on timely delivery, accuracy, and clear communication while supporting users and managing technical tasks.
I bring proven experience collaborating with teams across countries, adapting to new tools and workflows, and contributing to efficiency improvements in support and transcription projects. I seek roles where I can apply my technical troubleshooting, multilingual communication, and transcription expertise to drive reliable operational outcomes.
Experience
Work history, roles, and key accomplishments
Freelance AI Transcriber
Cactus Global
Feb 2025 - Present (10 months)
Freelance AI transcriber and translator delivering high-accuracy transcripts and translations for AI and localization projects.
Transcriber
Sigma AI
Aug 2023 - Present (2 years 4 months)
Performed audio transcription tasks for AI training datasets, improving transcript accuracy and consistency for speech projects.
Customer Support
Customer Umbrella
May 2022 - Jul 2023 (1 year 2 months)
Provided customer support and handled client communications to resolve issues and maintain customer satisfaction for the Bhaktapur office.
Data Conversion Specialist
IIMI
Apr 2021 - Jan 2022 (9 months)
Executed data conversion projects, ensuring accurate migration and validation of datasets for institutional use within project timelines.
System Administrator
Idreams Technologies
Mar 2016 - Aug 2017 (1 year 5 months)
Managed servers and system administration tasks, ensuring uptime and performing backups and security maintenance for company infrastructure.
Customer Support
MIX-ERP
Aug 2014 - Dec 2015 (1 year 4 months)
Handled customer inquiries and supported ERP users, reducing support backlog and improving user adoption through documentation and training.
IT Support
Planet Earth Solution
Feb 2013 - Jul 2014 (1 year 5 months)
Provided IT support across hardware and software issues, improving ticket resolution times and maintaining end-user systems for the Kathmandu office.
Education
Degrees, certifications, and relevant coursework
CDA College
Master of Business Administration, Business Administration
2018 - 2020
Completed a Master of Business Administration program at CDA College between 2018 and 2020.
Seabird International College
Bachelor of Business Studies, Business Studies
2015 - 2015
Completed a Bachelor in Business Studies at Seabird International College in 2015.
Sunshine College
10+2 HSEB, Higher Secondary Education
2008 - 2008
Completed 10+2 (higher secondary education) at Sunshine College in 2008.
Shree Deep Saraswati English Secondary School
SLC, Secondary Education
2005 - 2005
Completed School Leaving Certificate (SLC) at Shree Deep Saraswati English Secondary School in 2005.
Availability
Location
NepalAuthorized to work in
Job categories
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