Open to opportunities

Mahesh Khadka

@maheshkhadka1

Message

Dynamic Technical Support Executive with expertise in IT support.

Nepal

Message

What I'm looking for

I am looking for a role that allows me to leverage my technical skills and contribute to IT efficiency in a collaborative environment.

I am a dynamic and results-driven Technical Support Executive with over 3 years of progressive experience in IT support, system administration, and client service. My proven expertise in troubleshooting hardware, software, and networking issues has equipped me with a strong command of SQL database management and system security protocols. I pride myself on my ability to manage sensitive data with precision, supporting enterprise systems, and collaborating across departments to ensure seamless technical operations.

Currently, I am excelling as a System Administrator at a leading insurance company, where I provide timely hardware, software, and network support. I assist in system backups and data recovery, perform SQL queries for data management and reporting, and generate reports using SQL Server Reporting Services (SSRS). My goal is to leverage my robust technical foundation and problem-solving acumen to drive IT efficiency in a growth-oriented organization.

Experience

Work history, roles, and key accomplishments

Current

System Administrator

Current

Reliable Nepal Life Insurance Limited

May 2024 - Present (1 year 2 months)

Provided timely hardware, software, and network support. Managed and maintained accurate client and policyholder data, assisting in system backups and data recovery. Performed SQL queries for data management and reporting, generating reports using SQL queries and working with SQL Server Reporting Services (SSRS).

SQL data recovery

Technical Support Specialist

Midas Education Pvt. Ltd.

Feb 2020 - Dec 2023 (3 years 10 months)

Provided end-user technical support, including PgSQL and MySQL troubleshooting. Worked with SQL queries, database performance monitoring, backup, migration, and security management. Created technical documentation for various systems and processes.

MySQL SQL Queries Data Backup Technical Documentation

Education

Degrees, certifications, and relevant coursework

KISTCOLLEGE

+2 Management, Computer Science

Studied Management with a focus on Computer Science. Gained foundational knowledge in business principles and computer systems.

ISMTCOLLEGE(SUNDERLAND UNIVERSITY)

BSc (Hons) Computer System Engineering, Computer System Engineering

Grade: First Class Honors

Completed a Bachelor of Science with Honors in Computer System Engineering. Focused on advanced computer systems, engineering principles, and practical applications.