Ankit Prasad

What I'm looking for

I'm looking for a role where I can use my operations experience to solve problems, improve processes, and drive efficiency. I'm particularly interested in operations, process improvement, and analytical roles that offer meaningful responsibilities, opportunities to learn, career growth, and a collaborative remote work environment.

I have around 9 years of experience in operations, primarily in logistics and customer operations at Maersk. Over the years, I've developed a strong understanding of operational workflows, case management, process improvement, reporting, and cross-functional coordination.

One of my most meaningful contributions came while managing the U.S. Export internal service request (ISR) queue, which received approximately 300–350 requests daily. I noticed that nearly 70–80% of requests were being transferred to other teams rather than resolved by our department. I started tracking these cases, analyzing routing patterns, and identifying gaps in team ownership.

Based on these findings, I developed an initial SOP, coordinated with stakeholders to clarify responsibilities, and contributed to transitioning the triage process to a centralized team. I also supported employee training, conducted quality audits, and prepared weekly performance reports. These efforts supported approximately 90% triage compliance, with routing targets eventually reduced from 45 to 30 minutes.

Throughout my career at Maersk, I've worked extensively with Salesforce Lightning for daily operations, case management, and creating reports. I've also gained experience in KPI monitoring, SLA management, issue resolution, and process documentation.

What interests me most is understanding why operational problems happen and finding practical ways to solve them. I enjoy working with data, identifying patterns, simplifying workflows, and helping teams operate more efficiently.

I'm now looking to transition into Operations Analyst, Process Analyst, Business Analyst, or Process Improvement roles. I'm particularly interested in opportunities involving business process optimization, workflow automation, operational analytics, and technology-driven improvements.

I'm continuously developing my skills in business analysis, data analytics, and AI-enabled process improvement. I bring practical operational experience, curiosity, adaptability, and a genuine interest in solving business problems.

My goal is to grow beyond day-to-day execution into roles where I can contribute to better processes, smarter decisions, and measurable business improvements.