Open to opportunities

Surajit Saha

@surajitsaha

Message

Experienced collections professional with strong people-management and recovery skills.

India

Message

What I'm looking for

I seek a role in collections or field operations where I can lead teams, improve recovery rates, maintain compliance, and build strong customer relationships in a goal-driven, collaborative environment.

I am an experienced collections and field operations professional with over a decade in loan recovery, customer engagement, and team management across multiple finance companies. I have a proven track record at organizations such as Bajaj Auto Finance, L&T Finance Ltd, Bajaj Finserv, TVS Credit and SRS Collection Agency, where I built customer relationships, sourced leads from collection data, maintained micro-level collection records, and supported teams to meet targets.

I bring practical strengths in people management, adherence to company policy, planning and coordination, and problem solving in challenging field environments. I am computer-trained (Windows, MS Office, email) and hold a graduation certificate; I approach work proactively, maintain strong customer and coworker rapport, and focus on improving collection efficiency and compliance.

Experience

Work history, roles, and key accomplishments

Collection Manager

Bajaj Auto Finance

Dec 2019 - Nov 2022 (2 years 11 months)

Managed collections across multiple districts, leading team operations and improving recovery processes between Dec 2019 and Nov 2022. Built customer relationships and coordinated reporting to reduce delinquency and streamline micro-level collections.

Collections Management Team Leadership Customer Relationship Management Reporting Debt Recovery MS Office Data Entry

Collection Manager

L & T Finance LTD

May 2018 - Nov 2019 (1 year 6 months)

Managed collections across five branches and multiple districts from May 2018 to Nov 2019, coordinating field teams and enforcing company policies to improve recovery and customer compliance.

Collections Management Team Management & Compliance Field Operations Reporting MS Office

Field Officer

Bajaj Finserv

Sep 2017 - May 2018 (8 months)

Served as field officer handling customer sourcing and collections in Murshidabad district from Sep 2017 to May 2018, establishing new customer relationships and supporting team targets.

Field Sales Collections Lead Sourcing Customer Relations Reporting MS Office Communication

Field Executive

TVS Credit

Oct 2015 - Mar 2017 (1 year 5 months)

Conducted field collections and customer support in Murshidabad district from Oct 2015 to Mar 2017, maintaining account records and escalating feedback to management.

Customer Service Account Reconciliation Reporting Escalation Management MS Office Communication

Field Executive

SRS Collection Agency

Apr 2009 - Sep 2015 (6 years 5 months)

Performed collection operations for HDFC, ICICI, and Bajaj across Murshidabad district from Apr 2009 to Sep 2015, building customer relationships and supporting team target achievement.

Collections Customer Relationship Management Reporting MS Office Debt Recovery