At Infosys Limited, I implement ServiceNow solutions for Akzo Nobel’s global implementation, including ITSM, ITOM, and CMDB capabilities. I develop catalog experiences, workflows, and integrations using REST APIs.
I’ve implemented Discovery, Event Management, and Service Mapping, and maintained CMDB classes, relationships, and data integrity. I’ve also configured MID Servers and Discovery schedules.
For Akzo Nobel, I customized Workspace and Employee Center experiences with UI Builder and Now Experience Framework capabilities. I also integrated ServiceNow Assist and configured Now Assist skills for ITSM workflows.
Earlier at Infosys Limited, I provided ServiceNow development and support for LKQ Corporation. Before that, at Capgemini India Pvt. Ltd., I worked as a Salesforce Administrator for Dow Chemical Company.
