Angelia Marie Constantine Bencer Pineda
@angeliawesome
Customer-focused service professional with experience in retail, administration, and content moderation.
PhilippinesWhat I'm looking for
I am a dedicated customer-service and operations professional with broad experience across retail, cybercafé administration, and contact center roles. I consistently apply strong digital literacy and administrative skills to support efficient daily operations.
My background includes roles as a lead store staff, retail relief associate, and service & operations specialist, where I developed team leadership, customer engagement, and point-of-sale experience. I have also supported academic administration as a student administrative assistant.
More recently, I worked in content moderation and seasonal customer service projects, which strengthened my attention to detail, policy adherence, and ability to work under fast-paced conditions. I am comfortable with tools like Microsoft Word, Excel, Teams, Gmail, Google Meet, and collaboration platforms such as Viber and Lark.
I create digital content using Canva, PicsArt, and Pinterest and seek opportunities that challenge me and provide career growth while allowing me to contribute operationally and in customer-facing capacities.
Experience
Work history, roles, and key accomplishments
Reviewed and moderated user-generated content to enforce platform policies and maintain community standards during a short-term engagement.
Student Administrative Assistant
Academy for Christian Education
Aug 2023 - Oct 2024 (1 year 2 months)
Supported administrative functions for the academy, handling clerical tasks, student records, and coordination of school activities.
Lead Store Staff
Softee Creamee Ice Cream
Jun 2020 - Apr 2023 (2 years 10 months)
Led store staff in daily operations, trained team members, and ensured service quality across shifts to drive customer satisfaction.
Cyber Café Administrator
Audreywin Computer Shop
Nov 2019 - Feb 2020 (3 months)
Administered cybercafé operations, maintained equipment and provided technical and customer support to patrons.
Service & Operations Specialist
PickUpSticks
Feb 2019 - Oct 2019 (8 months)
Managed service operations and customer interactions to improve service delivery and support daily restaurant workflow.
Retail Relief Associate
TKTakoyaki
Jun 2018 - Jan 2019 (7 months)
Provided front-line retail service and support, handling customer transactions and maintaining store operations to meet daily sales targets.
Customer Service Associate
TELUS Digital Philippines
Delivered customer support for a seasonal project, resolving inquiries and maintaining service levels during peak period.
Education
Degrees, certifications, and relevant coursework
Far Eastern Polytechnic College
Marketing Management
2022 -
Pursued studies majoring in Marketing Management/Administration beginning S.Y. 2022–2023 (1st semester).
Academy for Christian Education
Senior High School, Social Sciences
2020 - 2022
Completed Senior High School with a specialization in Social Sciences for S.Y. 2020–2022.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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