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Sunetra Saha

@sunetrasaha

"Spa & hospitality pro, 4+ yrs experience in Dubai & India. Skilled in customer support, admin & operations. Available immediately for remote work."

India

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What I'm looking for

I’m seeking a leadership role in a reputed hospitality or wellness organization where I can apply my spa management, customer service, and operational coordination expertise to enhance guest satisfaction and drive business growth.

I’m a motivated hospitality professional with over 4 years of comprehensive experience in spa management, front office operations, food & beverage service, and administrative coordination. I’m known for strong communication, problem-solving, and an unwavering commitment to service excellence.

As an Assistant Spa Manager, I oversee day-to-day spa operations and ensure a seamless guest experience from check-in to check-out. I conduct daily quality audits, manage retail and professional inventory, administer social media enquiries and reviews, and prepare monthly performance reports for owners and stakeholders.

I also bring hands-on customer service and service-floor experience—from resolving customer issues via live chat and de-escalating complaints with calm, clear communication to rotating across core hospitality departments during industrial training. I’m proficient in Opera, IDS, and Fresha, and I consistently support onboarding and training to improve team performance.

Experience

Work history, roles, and key accomplishments

Assistant Spa Manager

Klei Spa

Aug 2023 - May 2026 (2 years 9 months)

Oversee day-to-day spa operations, delivering seamless guest experiences and maintaining cleanliness and service standards through daily quality audits. Manage retail inventory, handle social media enquiries, prepare monthly performance reports, and support scheduling, file organization, and new team onboarding.

Spa Management Guest Experience Opera PMS IDS Fresha Inventory Management Quality Audits Social Media Management Staff Training

Café Team Member

The Baker's Nest

Aug 2021 - Mar 2023 (1 year 7 months)

Prepared and managed daily mise en place lists, taking guest orders and customizing items to individual specifications while upholding quality and food safety standards. Monitored product expiry and managed display arrangements to ensure hygiene compliance during service.

Food Safety Mise En Service Order Taking Menu Customization Guest Service Display

Customer Service Associate

Teleperformance

Jan 2021 - Mar 2023 (2 years 2 months)

Resolved customer issues efficiently via live chat, collaborating with the team to handle escalations while meeting SLA targets. De-escalated complaints with calm, clear communication to improve customer satisfaction.

Customer Service Live Chat Support SLA Management Escalation Handling Remote Support Communication

Industrial Trainee

Vijjan Mahal Luxury Resort

Jun 2018 - Dec 2018 (6 months)

Rotated across front office, food & beverage service, food production, and housekeeping to build broad hospitality experience. Used Opera PMS for check-in/check-out and night audit support, and assisted with guest service and event bar operations.

Opera PMS Food Service Food Production Housekeeping Night Audit Guest Service Service Rotation

Education

Degrees, certifications, and relevant coursework

International Institute of Hotel Management, Kolkata

Advanced Diploma in International Hospitality Administration, International Hospitality Administration

2017 - 2020

Activities and societies: Food & Beverage Team Member (Food Festival: Sep 2017, Nov 2017, Feb 2019); Winter Food Fest (Dec 2017); Kiosk Manager (Feb 2019); Food Production Team Member (Feb 2019); Coordinating Team Member (Young Chef Olympiad: Jan 2020).

Completed an Advanced Diploma in International Hospitality Administration from Jul 2017 to Sep 2020, strengthening hospitality and service operations knowledge.