Open to opportunities

Suneetha Muntha

@suneethamuntha

Message

Experienced customer service and administration professional delivering accurate, empathetic support.

United Kingdom

Message

What I'm looking for

I seek a customer-focused role with opportunities to apply administration and coordination skills, grow into leadership, and improve processes within a supportive, collaborative culture.

I am an experienced customer service and administration professional with a strong track record supporting high-volume operations in both the UK and India.

I have coordinated customer orders, billing and payments, upsold products and services, and used digital platforms to boost sales while preparing reports and documentation for leadership and audits.

As a team lead and customer specialist I resolved queries, managed complaints, tracked KPIs, collected feedback, and maintained strong internal and external stakeholder relationships to improve systems and workflows.

I bring excellent communication, organisational skills, confidentiality, resilience and proficiency in Microsoft Office, Google Suite, Jira administration and other office technologies to support efficient, customer-focused operations.

Experience

Work history, roles, and key accomplishments

Customer Service & Administration Coordinator

Data Trans Technologies

Dec 2022 - Mar 2025 (2 years 3 months)

Managed high-volume customer orders, billing and payments while upselling IT products and coordinating vendor logistics; prepared reports and maintained filing systems to support leadership and audits.

Customer Service Billing Order Processing Reporting Microsoft Office CRM Upselling

Customer Service Specialist / Team Lead

Zytx India Private Limited

Sep 2010 - Sep 2022 (12 years)

Handled customer enquiries and order processing for healthcare products, led a team to resolve complaints, track KPIs and drive upsell initiatives to improve customer satisfaction and retention.

Customer Support Team Leadership Order Processing KPI Tracking Upselling Content Creation CRM Customer Feedback

Medical Secretary

Nottingham University Hospital

Mar 2007 - Jun 2009 (2 years 3 months)

Provided secretarial support to maxillofacial surgeons including diary and database maintenance, patient waiting list coordination and preparation of correspondence and clinical documents.

Patient Coordination Administrative Support document preparation

Customer Service Specialist

Eon UK PLC

Nov 2005 - Feb 2007 (1 year 3 months)

Managed billing enquiries for gas and electricity customers with inbound/outbound calls, handled payments and coordinated with metering and credit teams to ensure accurate billing.

Billing Management Payment Processing Credit Management Liaison Metering Coordination