Sunday Menenee
@sundaymenenee
Customer support specialist with 5+ years of experience.
What I'm looking for
I am a dedicated customer support specialist with over 5 years of experience in building strong customer relationships and resolving complex issues. My journey began at Lingo Sultan Linguistics, where I served as the primary point of contact for clients, addressing inquiries through various channels. I took pride in accurately assessing client needs and providing customized solutions, which significantly enhanced the customer experience.
At Dyninno Group, I continued to hone my skills by providing exceptional service to airline passengers. My role involved assisting with inquiries related to flight bookings, cancellations, and refunds, where I efficiently resolved issues to ensure customer satisfaction. I am passionate about utilizing my exceptional communication, problem-solving, and interpersonal skills to exceed customer expectations and drive business growth.
Experience
Work history, roles, and key accomplishments
Customer Support
Dyninno Group
Jan 2021 - Mar 2024 (3 years 2 months)
Provided exceptional customer service to airline passengers, assisting with inquiries regarding bookings, cancellations, and travel changes. Resolved issues efficiently, ensuring high customer satisfaction.
Customer Services Representative
Lingo Sultan Linguistics
Jan 2019 - Jan 2020 (1 year)
Served as the primary point of contact for clients, addressing inquiries via phone, email, and chat. Provided customized solutions and delivered timely project updates while ensuring a positive customer experience.
Education
Degrees, certifications, and relevant coursework
MindTickle
Certification, Data Protection
2024 -
Completed training on Data Protection, focusing on compliance and best practices in handling customer data.
Allison
Certification, Customer Service
2024 -
Completed a course on Effective Customer Service Skills, enhancing abilities in customer interaction and service delivery.
Ken Saaro Wiwa Polytechnic
Bachelor of Science, Estate Management
2019 - 2024
Studied Estate Management and Valuation, focusing on property assessment, management, and valuation techniques.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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