Sunday MeneneeSM
Open to opportunities

Sunday Menenee

@sundaymenenee

Customer support specialist with 5+ years of experience.

Nigeria
Message

What I'm looking for

I am looking for a dynamic company where I can leverage my skills to enhance customer satisfaction and contribute to business growth.

I am a dedicated customer support specialist with over 5 years of experience in building strong customer relationships and resolving complex issues. My journey began at Lingo Sultan Linguistics, where I served as the primary point of contact for clients, addressing inquiries through various channels. I took pride in accurately assessing client needs and providing customized solutions, which significantly enhanced the customer experience.

At Dyninno Group, I continued to hone my skills by providing exceptional service to airline passengers. My role involved assisting with inquiries related to flight bookings, cancellations, and refunds, where I efficiently resolved issues to ensure customer satisfaction. I am passionate about utilizing my exceptional communication, problem-solving, and interpersonal skills to exceed customer expectations and drive business growth.

Experience

Work history, roles, and key accomplishments

DG
Current

Customer Support

Dyninno Group

Jan 2021 - Mar 2024 (3 years 2 months)

Provided exceptional customer service to airline passengers, assisting with inquiries regarding bookings, cancellations, and travel changes. Resolved issues efficiently, ensuring high customer satisfaction.

LL

Customer Services Representative

Lingo Sultan Linguistics

Jan 2019 - Jan 2020 (1 year)

Served as the primary point of contact for clients, addressing inquiries via phone, email, and chat. Provided customized solutions and delivered timely project updates while ensuring a positive customer experience.

Education

Degrees, certifications, and relevant coursework

MindTickle logoMI

MindTickle

Certification, Data Protection

2024 -

Completed training on Data Protection, focusing on compliance and best practices in handling customer data.

Allison logoAL

Allison

Certification, Customer Service

2024 -

Completed a course on Effective Customer Service Skills, enhancing abilities in customer interaction and service delivery.

KP

Ken Saaro Wiwa Polytechnic

Bachelor of Science, Estate Management

2019 - 2024

Studied Estate Management and Valuation, focusing on property assessment, management, and valuation techniques.

Tech stack

Software and tools used professionally

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Sunday Menenee - Customer Support - Dyninno Group | Himalayas