suman AMPF

Engaged as an independent JSM Architect supporting Fanatics Holdings' Jira Cloud environment across ERP, EPM, HCM, and GRC tracks. Built Rovo Agent-powered automation and developed Python scripts to streamline reporting workflows.

Built the Jira Center of Excellence governing 150+ projects and 3,000+ users, cutting L1 support effort by 40% with Rovo Agents. Delivered a 10-phase ITIL 4-aligned JSM rollout and integrated Jira Cloud with ServiceNow, Salesforce, GitHub, Slack, and Jenkins.

Owned the full Atlassian estate for a global financial-services enterprise with 10,000+ users, leading a zero-downtime DC-to-Cloud migration. Cut incident response time by 45% through ITIL 4-aligned JSM operations and maintained SOX compliance with ScriptRunner audit controls.

Delivered Confluence migration with 100% data integrity across 3,000+ pages and 50+ spaces. Designed JSM portals aligned to ITIL best practice.

Administered Jira, Confluence, Bitbucket, and Bamboo, and set up JSM portals, scaling usage from 100 to 3,000+ users and cutting average ticket resolution time by 30%.

Supported Jira Cloud, Data Center, and Confluence administration achieving 99.9% platform stability. Led Jira Align rollout for Strategic Portfolio Management and optimized Jira Data Center performance.

Led multi-instance Jira migrations and platform consolidation, including Server-to-Cloud projects with full UAT. Configured ScriptRunner (Groovy) post-functions, validators, and listeners to automate complex business processes.

Administered Jira and Confluence, supporting scaled usage and improved ticket resolution times.

Administered Jira, Confluence, Bitbucket, and Bamboo, and set up JSM portals, scaling usage from 100 to 3,000+ users and cutting average ticket resolution time by 30%.

Pursued an MBA in Information Technology, completing in 2020.

Completed a Bachelor of Business Administration in 2015.