Open to opportunities

Pendli Raju

@pendliraju

Message

Atlassian JIRA administrator specializing in administration, migrations, and automation.

India

Message

What I'm looking for

I’m looking for a role where I can own end-to-end Atlassian/JIRA administration—migrations, upgrades, workflow design, and automation—while partnering with stakeholders and teams to improve delivery and provide strong user support.

I’m an Atlassian JIRA administrator with deep expertise in JIRA administration and developer-style enhancements. I configure “JIRA, JIRA service desk, Confluence, Bit bucket and bamboo” end to end—from installation through maintenance—for numerous clients.

My core strength is JIRA platform work across environments: I’ve supported “JIRA Installation in all platforms Like Cloud, and Data center,” including “Cluster Setup” and data sync across instances. I also handle “migration between Cloud to DC or DC to Cloud,” plus “JIRA up gradations” and upgrades, including recent work up to “8.20.11.”

I deliver structured, business-ready JIRA setups by configuring “Issue types, workflows, screen and permissions, notification,” and by building real process support through “automations, behaviours, scripted fields, listeners..Etc.” I also create advanced reporting and execution controls like “JIRA Advanced filters and Configuration of JIRA Dashboard.”

Across roles, I partner closely with stakeholders, gather requirements, and ensure smooth execution with clear documentation and strong team coordination. I’ve owned development and administration activities such as customizing plugins (e.g., “PDFplug-in” and “BetterExcel plug-in” using “groovy script”), creating customer-facing service desk experiences, and supporting users with daily stand-ups, Dev team meetings, and ongoing troubleshooting.

Experience

Work history, roles, and key accomplishments

Current

Atlassian JIRA Administrator

Current

Moder Solutions India Pvt Ltd

Mar 2024 - Present (2 years 3 months)

Administer and develop Atlassian JIRA solutions, including JIRA Service Desk, Confluence, Bitbucket, and Bamboo. Led a JIRA migration from on-prem to a multi-node Data Center setup with upgrades through 8.20.11, implementing clustering and load balancing and delivering workflow/project configuration improvements.

Jira Administration Jira Service Desk Confluence Bitbucket Bamboo

Jira Admin and Development Support

Qualcomm

Jun 2021 - Feb 2024 (2 years 8 months)

Provided end-to-end JIRA administration and development support, including customized project creation (issue types, workflows, screens, custom fields, notifications, permissions), agile board setup, and dashboard/filter configuration. Customized Service Desk (portal, SLA, automation, request types/queues), modified PDF/BetterExcel plugins using Groovy, integrated Jira with Salesforce, and upgrade

Jira Administration Jira Service Desk Agile Boards (Scrum Kanban)Groovy SLA Salesforce Integration

Jira Administrator and Developer

Techbeez Software Technologies Pvt Ltd

Nov 2019 - Feb 2024 (4 years 3 months)

Configured Atlassian tools end to end (installation through maintenance) across multiple client environments, including JIRA, JIRA Service Desk, Confluence, Bitbucket, and Bamboo. Worked on JIRA installation/cluster setups across Cloud and Data Center, and supported migrations between Cloud and Data Center plus JIRA upgrades and scripting-based customizations.

Jira Administration Jira Service Desk Confluence Bitbucket Bamboo Cloud Migration

Jira Administrator

Ericsson

Nov 2019 - May 2021 (1 year 6 months)

Performed JIRA installation and configuration, created/manages JIRA projects and user groups, and resolved tickets according to Service Level Agreements. Configured an incoming mail handler to create tickets automatically in JIRA, supported plugin installation, and upgraded JIRA from 6.4 to 7.3.2 while helping with JIRA reporting.

Jira Jira Administration