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Jagadeesh Saragadam jira

@jagadeeshsaragadamji

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Atlassian Administrator specializing in Jira, Confluence, Cloud migrations and automation.

India

Message

What I'm looking for

I am seeking a hands-on role managing Atlassian platforms where I can lead cloud migrations, automate workflows, resolve critical incidents, and collaborate with engineering teams to improve reliability and user experience.

I am an Atlassian Administrator with 7+ years of hands-on experience administering Jira, Confluence, Bitbucket and Jira Service Management across Data Center, Server and Cloud environments. I have led end-to-end cloud migrations (JCMA & CCMA), performed major upgrades, resolved P1 incidents, implemented ScriptRunner automations and REST API integrations, and managed Linux/Windows administration to improve platform reliability and user experience.

I collaborate closely with cross-functional teams and Atlassian Support to troubleshoot complex issues, optimize workflows, and streamline operations. My achievements include multiple successful DC→Cloud migrations, significant version upgrades, advanced workflow engineering, and measurable improvements in incident resolution and platform performance.

Experience

Work history, roles, and key accomplishments

Current

Sr. Associate – Process Solutions L2

Current

Publicis Sapient

Dec 2024 - Present (1 year 8 months)

Led Data Center to Cloud migrations using JCMA/CCMA, resolved P1 incidents (downtime, index corruption, slowness), and implemented ScriptRunner workflow automations and SSO/domain claim processes to improve platform reliability.

ScriptRunner SSO SQL Incident Management Linux Administrator

Sr. Associate – Process Solutions L1

SureMinds Solutions

Mar 2024 - Dec 2024 (9 months)

Performed Atlassian upgrades, migrations and operations support across Linux/Windows servers, developed workflow post-functions and scripting, and managed exports/imports and production data restorations to ensure platform stability.

Upgradability Migration SQL Plugin Management Troubleshooting

Senior Associate

Concentrix

Mar 2022 - May 2023 (1 year 2 months)

Managed Jira projects, user/groups, complex workflows and Data Center installations, executed re-indexing and migrations to Cloud while providing training and stakeholder support to improve project delivery.

JIRA Data Center Indexing Migration Xray Workflow Management

Software Engineer

Vipra Infotech Pvt Ltd

Jun 2018 - Feb 2022 (3 years 8 months)

Installed, configured and migrated Jira and Confluence on Linux/Windows, created complex workflows and integrations (Salesforce, AD), managed Xray and project cloning, and resolved SLA-based incidents.

Jira Confluence Integration SQL Incident Management Linux Windows Administration