Open to opportunities

Ajay Kumar

@ajaykumar43

Lead Atlassian Consultant delivering Jira/Confluence and ITSM Cloud migrations with governance, automation, and enterprise reliability.

India

Message

What I'm looking for

I want to lead large-scale Atlassian Cloud transformations end-to-end—owning discovery, migration execution, governance, automation, and Hypercare—so enterprises can standardize Jira/Confluence and strengthen SDLC, ITSM, and Agile outcomes.

I’m a strategic Lead Atlassian Consultant with 11+ years of experience delivering enterprise-scale Atlassian solutions across Jira, Confluence, and Jira Service Management in both Cloud and Data Center environments. I lead end-to-end Atlassian Cloud transformation programs—from discovery and assessment to execution—while protecting data integrity, minimizing disruption, and maintaining high system performance.

My specialty is governance and operational excellence: Jira administration, workflow design, automation, permission schemes, notification schemes, and advanced configurations. I’ve driven standardization across global teams by aligning workflows, issue types, screen schemes, custom fields, naming conventions, and migration-ready governance before cutover.

I also focus on modernization and integration readiness, including plug-in compatibility analysis, app rationalization, and platform modernization for secure, scalable outcomes. In recent initiatives, I’ve implemented/enabled Atlassian Intelligence capabilities (Rovo and Jira Product Discovery) and supported migration validation and Hypercare through deep RCA, log analysis, and corrective actions.

Experience

Work history, roles, and key accomplishments

Current

Technical Lead – Atlassian Tools

Current

Wipro Technologies

Jun 2024 - Present (2 years 1 month)

Led technical delivery of an enterprise Jira/Confluence/Data Center to Cloud migration for HSBC, supporting 65,000+ active users. Conducted cloud readiness assessments, Jira/Confluence migration validation (JCMA/CCMA), marketplace app assessment and app rationalization, Atlassian Access (SAML SSO/SCIM) configuration, and L3 hypercare with RCA.

Jira Confluence Confluence Cloud Migration Assistant (CCMA)Marketplace App Assessment Workflow Design SAML REST APIs Webhooks OAuth Automation Dependencies Hypercare Support ITSM Agile

Senior Associate – Atlassian Consultant

Publicis Sapient

Oct 2022 - Apr 2024 (1 year 6 months)

Administered Jira, Confluence, and Jira Service Management Data Center platforms for multiple enterprise clients and supported Jira/Confluence upgrades. Built and maintained Data Center environments, resolved production incidents with RCA and performance tuning, and contributed to Data Center to Cloud migration assessments and validation.

Jira Confluence Service Management Confluence Upgrade Plugin Compatibility Testing Indexing Shared Home Configuration Issue Security Scheme

Senior Atlassian Administrator

Caterpillar Inc.

Aug 2020 - Sep 2022 (2 years 1 month)

Administered enterprise Jira, Confluence, and Jira Service Management environments for global business teams. Implemented workflows, permission models, automation (ScriptRunner/Jira Automation), reporting dashboards, and integrations using REST APIs, while handling RCA and performance improvements.

Jira Confluence Service Management Workflow Design ScriptRunner Tempo Power BI Performance Improvement REST APIs Integration

Senior Jira Administrator

UST Global

Jul 2019 - Jul 2020 (1 year)

Administered Jira, Confluence, and Jira Service Management aligned with Agile and ITSM practices. Configured workflows, JSM request/queue/SLAs, automation rules, Marketplace apps and integrations, and provided L2/L3 production support including dashboards, filters, and reporting.

Jira Confluence Agile ITSM Agile Workflows SLA Marketplace Integration Support User Administration Dashboarding Filters Reports L2 L3 Support

Solution Engineer

Ramky Infrastructure Ltd.

Mar 2018 - Jul 2019 (1 year 4 months)

Supported Jira and Confluence administration including upgrades validation and platform maintenance. Managed indexing, backups, health checks and performance monitoring, and supported ServiceNow and REST API integrations with production issue resolution.

Jira Confluence Administration Plugin Compatibility Analysis Platform Upgrade Validation Indexing Backup Performance Monitoring ServiceNow Integration API Integration Permissions Production Support Issue Resolution

Project Engineer

Monte Carlo Ltd.

Nov 2014 - Feb 2018 (3 years 3 months)

Administered Jira and Confluence for Agile project teams and supported configuration of projects, workflows, permissions, and issue screens. Created Scrum and Kanban boards and reporting dashboards/filters, managed users and roles, and assisted with plugin installation, testing, and end-user training/support.