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Tushar Kamble

@tusharkamble

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Senior Atlassian Consultant at TCS, architecting enterprise Jira and JSM and cutting ticket resolution time by 30%.

India

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What I'm looking for

I'm open to relocating to Singapore, UAE, Qatar, and other Asian or Gulf markets for a role requiring visa sponsorship.

At Tata Consultancy Services (TCS), I lead Atlassian platform strategy for enterprise clients, architecting Jira Software, Jira Service Management, and Confluence solutions aligned with ITSM practices and business requirements.

I also plan ServiceNow-to-Jira Service Management Cloud transitions, including CMDB-to-Assets field mapping and data migration through REST APIs and Webhooks. I own Jira/JSM governance and support audits, security hardening, and platform adoption.

At Tech Mahindra, I led Jira Software, JSM, and Confluence architecture and administration across multiple global instances supporting 1,000+ users. I helped migrate 500+ Jira projects from Data Center to Cloud and designed workflow automation that cut ticket resolution time by 30%.

Earlier, at Honeywell Technology Solutions, I administered and upgraded Atlassian tools in an environment supporting 15,500+ concurrent users, contributing to a 25% reduction in system downtime. At Mphasis, I supported Jira and Confluence operations and process improvements that lifted productivity by 15%.

Experience

Work history, roles, and key accomplishments

Current

Senior Atlassian Consultant

Current

Tata Consultancy Services

Feb 2026 - Present (8 months)

Lead Atlassian platform strategy for enterprise clients, architecting Jira, JSM, and Confluence solutions aligned to ITSM. Drive integrations, governance, and Agile delivery as a Technical Scrum Master.

Jira Jira Service Management Confluence REST APIs Webhooks ITSM Agile Scrum Governance Security

Technical Lead – Jira Consultant

Tech Mahindra

Oct 2016 - Feb 2026 (9 years 4 months)

Led enterprise-wide Jira, JSM, and Confluence administration and architecture, supporting 1,000+ users. Spearheaded cloud migrations, workflow automation, and ITSM configuration, cutting ticket resolution time by 30%.

Jira Jira Service Management Confluence Jira Cloud Migration Assistant ScriptRunner Groovy Python Automation ITIL CI CD Bitbucket Gitlab Dashboarding

Senior Software Engineer / Senior Tools Engineer

Honeywell Technology Solutions

Feb 2012 - Sep 2016 (4 years 7 months)

Administered and configured the full Atlassian suite in a large enterprise environment. Executed upgrades and migrations with minimal disruption, delivering monitoring and capacity planning that reduced downtime by 25%.

Jira Confluence Fisheye Crucible Server Monitoring Capacity Planning Performance Optimization Plugin Lifecycle

Technical Support Officer

Mphasis

Dec 2009 - Jan 2012 (2 years 1 month)

Administered Jira and Confluence, maintaining 98% SLA compliance. Drove workflow and process improvements that lifted productivity by 15%.

Jira Confluence SLA Management Process Improvement Workflow Design

Education

Degrees, certifications, and relevant coursework

Sinhgad Institute of Management / Sinhgad Institute of Business Administration and Research

Master of Computer Applications, Computer Software Engineering

2006 - 2009

Master of Computer Applications in Computer Software Engineering from Sinhgad Institute of Management / Sinhgad Institute of Business Administration and Research, 2006 to 2009.