Sujata Khan
@sujatakhan
Product manager with payments and B2B SaaS expertise driving data-driven merchant outcomes.
IndiaWhat I'm looking for
Senior Product Manager with 15 years of experience in software engineering, engineering management, and product management. Currently at TCS, leading payments and POS product initiatives in North American markets.
What I’ve Built
• Pay-at-Table, Tap-to-Pay, Pay-by-Link, and Partial Authorization — end-to-end ownership
• Ongoing POS modernization: leading a full payment flow redesign
• Prior: enterprise applications for banking and telecom; Engineering Manager at British Telecom
Core Skills
Payments | POS Systems | EMV | Fintech | Roadmap Planning | Stakeholder Management | Agile | Cross-functional Leadership
Education
IIM Kozhikode — Professional Certificate in Product Management
Looking For
Senior PM roles in payments, fintech, or adjacent domains. Open to India and global opportunities.
Experience
Work history, roles, and key accomplishments
Product Manager - Payments
Tata Consultancy Services
Nov 2024 - Present (1 year 7 months)
Led end-to-end redesign of the POS/payments flow architecture across card payments, MOTO, settlement, surcharges, tips, discounts, and partial authorization to modernise the product and close competitive gaps in North America. Drove 22% growth in active terminal users and 10% YoY revenue growth, plus 12% transaction success improvement and 30% feature adoption via KPI-driven analytics and merchant
Led product and platform discovery for POS and payments capabilities, owned backlog and roadmap, and delivered features (Partial Authorization, MOTO, Offline Payments) that improved transaction success rates by 12% and increased feature adoption by 30%.
Supported product discovery and delivery for Smart Hub serving 10M+ customers, conducted journey mapping and data analysis, and built dashboards that reduced customer complaints by 25% and support calls by 15%.
Engineering Manager
British Telecom
Aug 2018 - May 2023 (4 years 9 months)
Led three engineering teams (20+ FTE) to build cloud-native microservices and RESTful APIs on AWS, reducing time-to-market by 25% and achieving 99.95% uptime for self-service and fault resolution modules.
Education
Degrees, certifications, and relevant coursework
Birla Institute of Technology
Master of Computer Engineering, Cloud-Native Telecom Platforms
2018 - 2023
Master of Computer Engineering focused on cloud-native telecom platforms (08/2018–05/2023).
Birla Institute of Technology
Master of Computer Applications, Computer Applications
2006 - 2009
Master of Computer Applications completed at Birla Institute of Technology from 2006 to 2009.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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