SKSujata Khan
@sujatakhan
Product manager with payments and B2B SaaS expertise driving data-driven merchant outcomes.
IndiaWhat I'm looking for
I am a Product Manager with 2+ years of product ownership experience and 13+ years in technology leadership, focused on payments, merchant platforms, and B2B SaaS. I lead product discovery, define requirements, own backlogs and roadmaps, and partner cross-functionally to deliver data-driven, scalable solutions in regulated environments.
My work has produced measurable results: I delivered end-to-end payment features (Partial Authorization, MOTO, Offline Payments), redesigned tip calculation to improve transaction success by 12%, and drove a 30% increase in feature adoption through KPI-driven decisions. I have also led engineering teams to build cloud-native microservices and APIs, improved uptime to 99.95%, and reduced customer complaints and support calls through journey mapping and metrics.
Experience
Work history, roles, and key accomplishments
Led product and platform discovery for POS and payments capabilities, owned backlog and roadmap, and delivered features (Partial Authorization, MOTO, Offline Payments) that improved transaction success rates by 12% and increased feature adoption by 30%.
Supported product discovery and delivery for Smart Hub serving 10M+ customers, conducted journey mapping and data analysis, and built dashboards that reduced customer complaints by 25% and support calls by 15%.
Engineering Manager
British Telecom
Aug 2018 - May 2023 (4 years 9 months)
Led three engineering teams (20+ FTE) to build cloud-native microservices and RESTful APIs on AWS, reducing time-to-market by 25% and achieving 99.95% uptime for self-service and fault resolution modules.
Education
Degrees, certifications, and relevant coursework
BTBirla Institute of Technology
Master of Computer Applications, Computer Applications
2006 - 2009
Master of Computer Applications completed at Birla Institute of Technology from 2006 to 2009.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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