Riya Debbarma
@riyadebbarma
Customer Success Professional transitioning into Business Analytics.
What I'm looking for
I am a Customer Success Professional with a proven track record of enhancing customer satisfaction, retention, and growth. My passion for transitioning into Business Analytics drives me to leverage my analytical skills and industry knowledge to contribute to data-driven decision-making and business strategy.
With experience managing client accounts and providing strategic recommendations, I have honed my ability to analyze market trends and develop targeted approaches that optimize business outcomes. My educational background in Business Analytics, combined with hands-on experience in customer relationship management, positions me to effectively drive actionable insights and improve business performance.
Experience
Work history, roles, and key accomplishments
Customer Success Account Manager
Unicommerce Esolutions Limited
May 2024 - May 2025 (1 year)
Managed 100 SMB client accounts and oversaw their supply operations, providing strategic recommendations to support SMB growth with various Uniware modules. Oversaw integrations for all marketplaces and software systems, ensuring seamless connectivity and performance. Facilitated customer testimonials, case studies, and referrals to build brand loyalty.
Sales Consultant
Dotpe Private Limited
Mar 2024 - May 2024 (2 months)
Helped merchants build their websites according to their needs and business requirements, facilitating their digital transformation and providing valuable e-commerce solutions. As a B2B sales consultant, the role involved improving business sales processes and ultimately increasing revenue.
Sales Associate
Primathon Technologies Ventures Pvt Ltd
Oct 2022 - Feb 2024 (1 year 4 months)
Conducted in-depth product demonstrations to potential customers, effectively communicating product features and benefits to drive sales. Built and maintained strong customer relationships through proactive communication, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Business Development Associate
Lido Learning
Aug 2021 - Oct 2021 (2 months)
Built strong relationships with customers, ensuring their satisfaction and loyalty. Utilized CRM systems to track leads and manage customer relationships, ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Manipal Academy of Higher Education
MBA, Business Analytics
Grade: 9.2
An MBA in Business Analytics combines business strategy with data analysis. Learned how to use data to make informed business decisions and drive growth, business intelligence, and decision-making.
Phonics Group of Institutions
B.Sc, Forestry
Grade: 7.9
Forestry is the study and management of forests to ensure they are healthy, productive, and sustainable. Includes subjects like forest ecology, tree identification, wildlife management, forest planning, GIS (mapping), and sustainable resource use, focusing on using forest resources wisely while protecting the environment.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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