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Riya Debbarma

@riyadebbarma

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Customer Success Professional transitioning into Business Analytics.

India

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What I'm looking for

I am looking for a role that allows me to utilize my analytical skills in a dynamic environment, fostering growth and innovation while contributing to data-driven strategies.

I am a Customer Success Professional with a proven track record of enhancing customer satisfaction, retention, and growth. My passion for transitioning into Business Analytics drives me to leverage my analytical skills and industry knowledge to contribute to data-driven decision-making and business strategy.

With experience managing client accounts and providing strategic recommendations, I have honed my ability to analyze market trends and develop targeted approaches that optimize business outcomes. My educational background in Business Analytics, combined with hands-on experience in customer relationship management, positions me to effectively drive actionable insights and improve business performance.

Experience

Work history, roles, and key accomplishments

Customer Success Account Manager

Unicommerce Esolutions Limited

May 2024 - May 2025 (1 year)

Managed 100 SMB client accounts and oversaw their supply operations, providing strategic recommendations to support SMB growth with various Uniware modules. Oversaw integrations for all marketplaces and software systems, ensuring seamless connectivity and performance. Facilitated customer testimonials, case studies, and referrals to build brand loyalty.

Client Management Supply Chain Operations Customer Relationship Management Strategic Planning Product Promotion Business Growth Data Analysis

Sales Consultant

Dotpe Private Limited

Mar 2024 - May 2024 (2 months)

Helped merchants build their websites according to their needs and business requirements, facilitating their digital transformation and providing valuable e-commerce solutions. As a B2B sales consultant, the role involved improving business sales processes and ultimately increasing revenue.

B2B Sales Sales Strategies Customer Relationship Management Product Positioning Business Development Digital Transformation

Sales Associate

Primathon Technologies Ventures Pvt Ltd

Oct 2022 - Feb 2024 (1 year 4 months)

Conducted in-depth product demonstrations to potential customers, effectively communicating product features and benefits to drive sales. Built and maintained strong customer relationships through proactive communication, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Product Demonstrations Customer Relationship Management Sales Market Analysis Competitor Analysis Business Development Communication Problem Solving

Business Development Associate

Lido Learning

Aug 2021 - Oct 2021 (2 months)

Built strong relationships with customers, ensuring their satisfaction and loyalty. Utilized CRM systems to track leads and manage customer relationships, ensuring customer satisfaction.

Customer Relationship Management CRM Systems Product Knowledge Lead Management Customer Satisfaction Relationship Building Training

Education

Degrees, certifications, and relevant coursework

Manipal Academy of Higher Education

MBA, Business Analytics

Grade: 9.2

An MBA in Business Analytics combines business strategy with data analysis. Learned how to use data to make informed business decisions and drive growth, business intelligence, and decision-making.

Phonics Group of Institutions

B.Sc, Forestry

Grade: 7.9

Forestry is the study and management of forests to ensure they are healthy, productive, and sustainable. Includes subjects like forest ecology, tree identification, wildlife management, forest planning, GIS (mapping), and sustainable resource use, focusing on using forest resources wisely while protecting the environment.