Ovishek Saha

I am a Google Certified IT Support Professional with a dual-track career: 8 years of multi-platform technical support and 6 years of business operations seniority. My technical foundation is built on 8 years of dedicated voluntary service, acting as the primary tech support resource for my community. I have supported over 50 users with hands-on troubleshooting for Windows, Android, and iOS devices. My work included configuring new devices from scratch, setting up secure Google and social media accounts, resolving complex software/connectivity issues, and recommending hardware/software tailored to user needs.

I am a power user across the device spectrum—specializing in Windows (CMD/PowerShell) and Linux (Bash) CLI administration. Whether it is configuring secure virtual workstations in Oracle VirtualBox or resolving CLI-based network stack failures, I focus on "deep fixes" that address the root cause of an issue.

What sets me apart from typical technical candidates is my 6-year tenure as an Assistant Manager in a high-volume business environment. During this period, I maintained 100% transaction accuracy and 0% operational downtime, ensuring the business never stopped running due to technical or logistical failures. This role was my real-world "stress test," teaching me that IT Support is a critical pillar of Business Continuity. I understand that a system being down is a business risk, not just a "ticket." This ownership mindset allows me to maintain strict SLA compliance and handle high-pressure situations with managerial maturity.

I am a strong advocate for documentation. I leverage tools like Freshdesk to manage tickets and maintain a Linux-Ops-Portfolio on GitHub. My approach is centered on creating Standard Operating Procedures (SOPs) to ensure that once a problem is solved, the solution is repeatable.

On a personal level, I am a survivor. Having recently pushed through a near-death battle with Dengue, I have returned to the workforce with renewed grit and focus. My communication skills are validated by an IELTS 7.0 (8.5 Listening / 7.5 Reading), proving I can accurately interpret both verbal instructions and dense technical documentation. Combined with a top-tier academic foundation (GPA 5.0/5.0), I offer global employers a rare combination of technical expertise, managerial maturity, and unwavering reliability.