Ovishek Saha

I am a Google Certified IT Support Professional transitioning into IT after six years in business operations and extensive voluntary technical troubleshooting. I combine formal certification with hands-on experience across Windows, Linux, Android and iOS environments.

I have engineered Linux virtual machines, performed CLI-based package management and user/permission administration, and documented repeatable SOPs to streamline deployments and recover network environments. I have supported more than 50 community users and produced a Windows network stack recovery report resolving IP mismatches.

In my professional role as Assistant Manager of a family grocery business, I managed daily operations, handled supply-chain coordination with 15–20 wholesalers, and maintained perfect transaction accuracy while minimizing stock downtime through inventory audits. I apply the same operational rigor and customer-focused conflict resolution to technical support work.

I bring practical skills in networking (TCP/IP, DNS, DHCP, VPN), command-line diagnostics, Active Directory concepts, VirtualBox, Freshdesk, and documentation (SOPs, Markdown). I am eager to contribute reliable, procedural IT support and Linux expertise to a team-driven environment.