Shihab Abir
@shihababir
Dedicated IT professional with expertise in technical support and troubleshooting.
BangladeshWhat I'm looking for
Since the Windows 98 era, I have been passionate about technology, dedicating my career to IT since May 2019. Balancing education and family responsibilities, I developed a strong work ethic and specialized in customer support, technical support, app support, remote troubleshooting, and hardware setup. My experience includes managing EPOS systems, POS machines, thermal printers, IoT devices, CCTV setups, MikroTik routers, and both iOS and Android platforms.
I actively embrace AI tools and modern software solutions to enhance productivity and streamline workflows. With strong communication skills in both in-house and client-facing environments, I bring professionalism, dedication, and responsibility to every task. I am now seeking a new challenge that offers growth, impact, and a fulfilling career path, driven by adaptability, technical expertise, and a commitment to continuous learning.
Experience
Work history, roles, and key accomplishments
Senior Merchant Success Engineer
Appstle℠
Oct 2023 - Present (1 year 8 months)
As a Senior Merchant Success Engineer, I specialize in providing technical support and ensuring customer satisfaction within the Shopify ecosystem. My role involves troubleshooting, managing EPOS systems, and optimizing workflows using modern software solutions.
Senior Merchant Success Engineer
Appstle℠
Oct 2023 - Present (1 year 8 months)
As a Senior Merchant Success Engineer, I specialize in providing technical support and enhancing customer satisfaction within the Shopify ecosystem. My role involves troubleshooting, managing EPOS systems, and optimizing workflows using modern software solutions.
Technical Support Advisor
ChefOnline - Amber Software Solutions Ltd
Jun 2022 - Jan 2024 (1 year 7 months)
In my role as a Technical Support Advisor, I provided night shift support, focusing on resolving customer issues and ensuring the smooth operation of software applications. I developed strong communication skills while assisting clients with technical challenges.
IT Executive
KiDiCARE
May 2019 - Feb 2022 (2 years 9 months)
As an IT Executive, I was responsible for hardware setup, software configuration, and providing technical support. I worked on various projects that involved IoT devices and network configurations, enhancing my technical expertise.
Technical Support Advisor
ChefOnline - Amber Software Solutions Ltd
Jun 2022 - Jan 2024 (1 year 7 months)
In my role as a Technical Support Advisor, I provided comprehensive support to clients, resolving technical issues and enhancing user experience. I developed strong communication skills while working in a fast-paced environment.
IT Executive
KiDiCARE
May 2019 - Feb 2022 (2 years 9 months)
As an IT Executive, I was responsible for hardware setup, configuration, and providing technical support to ensure operational efficiency. I worked with various devices including IoT and CCTV systems, enhancing my technical expertise.
Education
Degrees, certifications, and relevant coursework
NUNorth South University
Master’s Degree, Computer Science & Engineering
2014 - 2021
Pursued a Master’s Degree in Computer Science & Engineering, focusing on advanced computing concepts and practical applications in technology.
UUUnited International University
Bachelor’s Degree, Computer Science & Engineering
2014 - 2021
Grade: CGPA: 2.98
Completed a Bachelor’s Degree in Computer Science & Engineering with a focus on software development and system analysis.
Oxford International School
High School, General Education
1999 - 2011
Attended Oxford International School, where foundational education was provided, preparing for higher academic pursuits.
British Council Bangladesh
O-Levels, General Education
2013 -
Grade: GPA: 3.2
Completed O-Levels with a GPA of 3.2, indicating strong academic performance in various subjects.
Mississippi Community College Board
Diploma, General Education
2014 -
Achieved A-Levels Equivalence through the Diploma of General Education (G.E.D), demonstrating foundational knowledge and skills.
Availability
Location
BangladeshAuthorized to work in
Job categories
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