Open to opportunities

Subodh Nepal

@subodhnepal

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Customer-focused operations professional with fintech and service experience.

Nepal

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What I'm looking for

I seek a role where I can combine customer support and operations skills, use CRM and data to improve processes, grow into leadership, and contribute to a collaborative, efficiency-focused team.

I am a versatile, results-driven professional with experience across fintech customer support and fast-food operations, passionate about using technology to improve processes and customer experiences.

In fintech support roles I provided technical assistance via email, chat, and phone, handled onboarding and compliance checks, tracked issues in CRM tools, and produced reports to drive process improvements.

In frontline operations at KFC I delivered friendly customer service, maintained quality and hygiene standards, managed inventory restocking, and collaborated with teams to ensure fast, accurate service.

I bring strong customer service, data and information management, and team collaboration skills, and I am seeking opportunities where I can apply analytical thinking and operational discipline to drive efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Team Member

Kentucky Fried Chicken

Jun 2024 - Mar 2025 (9 months)

Delivered friendly, efficient customer service, processed orders and payments, and prepared food to KFC quality and hygiene standards while maintaining kitchen and dining cleanliness to ensure fast, accurate service.

Customer Service Food Safety Kitchen operations Inventory Management Team Collaboration

Customer Support Agent

Pioneer Associate Pvt. Ltd.

Mar 2018 - Jan 2019 (10 months)

Provided multi-channel customer support for account and platform issues, performed onboarding and compliance checks, escalated technical cases to IT, and produced reports to drive process improvements.