Sijal Giri

I am an experienced Customer Support Representative with a strong background in CRM management, lead nurturing, and customer engagement across various channels. My proficiency in tools such as Intercom, HubSpot, Mixpanel, and SendGrid has enabled me to enhance customer experiences and drive conversions effectively. I pride myself on my ability to analyze data, resolve issues, and maintain accurate product information, which has been crucial in collaborating with sales teams and managing company applications for optimal performance.

Throughout my career, I have successfully managed customer interactions, providing prompt and effective responses to inquiries and issues. My role at Zegal involved building strong relationships with global clients and utilizing data-driven decisions to enhance customer experiences. Additionally, my experience as an Inside Sales Specialist at Kaapi Machines allowed me to implement lead nurturing strategies and engage with customers to understand their needs, ultimately increasing conversion rates. I am passionate about delivering exceptional customer service and continuously improving processes to achieve higher satisfaction levels.