Subin KIM
@subinkim
I lead customer support operations and international projects across Korea, Japan, China, and Thailand.
ThailandWhat I'm looking for
I've led customer support launches and frontline operations at Teleperformance for global IT clients including Google and Adobe, serving Korean and Japanese markets.
I manage team performance, coach frontline teams, improve processes, and maintain stakeholder communication to strengthen productivity, customer satisfaction, and service delivery.
Earlier, I delivered international conferences, ministerial meetings, exhibitions, and business forums across Korea and China, overseeing budgets, protocol, vendors, marketing, and cross-functional coordination.
Experience
Work history, roles, and key accomplishments
Team Manager
Teleperformance
May 2023 - May 2026 (3 years)
Led the successful launch of customer support services for a global IT company, Google, targeting Korean and Japanese markets. Oversaw frontline operations, managed team performance, and maintained communication with stakeholders to ensure efficient service delivery.
Marketing Manager
IONE Planning
Oct 2012 - Nov 2013 (1 year 1 month)
Developed and executed marketing strategies aligned with the K-Wave trend in the Chinese local entertainment industry. Identified and pursued new business opportunities related to K-pop and Korean culture, including world tours and music distribution copyrights.
Project Manager
MECI International
Mar 2009 - Aug 2010 (1 year 5 months)
Managed and executed projects for international conferences, government initiatives, and high-level business meetings. Oversaw all aspects of project planning, including budgeting, public relations itineraries, protocol services, and stakeholder coordination.
Marketing Assistant
EXCO (Exhibition & Convention Center) Co., Ltd
Feb 2008 - Feb 2009 (1 year)
Developed comprehensive business and marketing plans to drive growth and enhance market positioning. Supported administrative tasks related to sales and promotional activities for a local exhibition and convention center.
Project Manager
UNIONE Communications
Aug 2005 - Feb 2008 (2 years 6 months)
Led planning and execution of international academic conferences, exhibitions, and ministerial summits for the Korean government. Organized business conferences and B2B meetings for the software industry, and managed stakeholder communication and venue coordination.
Education
Degrees, certifications, and relevant coursework
Google Project Management Professional, Project Management
Professional certificate in project management from Google, completed in August 2026.
TESOL
TESOL, Teaching English to Speakers of Other Languages
TESOL certification completed in May 2021.
Hallym Institute of Advanced International Studies
MBA, International Conference and Exhibition Management
Grade: 4.25/4.5
MBA in International Conference and Exhibition management from Hallym Institute of Advanced International Studies, completed in 2007.
Kyungbook National University
Bachelor, German and Sociology
Grade: 3.5/4.3
Bachelor of German and Sociology from Kyungbook National University, completed in 2004.
Tech stack
Software and tools used professionally
Availability
Location
ThailandAuthorized to work in
Salary expectations
Skills
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