Subhan Sayyed

As a Technical Support Advisor with over three years of experience, I have honed my skills in troubleshooting and resolving a variety of hardware, software, and network issues. My journey began at Concentrix, where I provided comprehensive support for a leading laptop and mobile company. My ability to resolve complex technical issues while delivering exceptional customer service has been a cornerstone of my career.

Throughout my tenure, I consistently achieved high performance metrics, earning a promotion from Level I to Level II Technical Support Advisor. I have led projects aimed at improving team performance and operational efficiency, including developing a flowchart for the email support process that significantly reduced agent error rates. My analytical skills have also allowed me to contribute to data management and strategic improvements based on customer demographics and feedback.