Subhan SayyedSS
Looking for a job

Subhan Sayyed

@subhansayyed

2y 10m exp. Tech support for laptops, MB, VGA. Solves problems, satisfies customers.

India
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What I'm looking for

I am looking for a challenging technical role that allows me to leverage my troubleshooting skills and contribute to operational efficiency.

As a Technical Support Advisor with over three years of experience, I have honed my skills in troubleshooting and resolving a variety of hardware, software, and network issues. My journey began at Concentrix, where I provided comprehensive support for a leading laptop and mobile company. My ability to resolve complex technical issues while delivering exceptional customer service has been a cornerstone of my career.

Throughout my tenure, I consistently achieved high performance metrics, earning a promotion from Level I to Level II Technical Support Advisor. I have led projects aimed at improving team performance and operational efficiency, including developing a flowchart for the email support process that significantly reduced agent error rates. My analytical skills have also allowed me to contribute to data management and strategic improvements based on customer demographics and feedback.

Experience

Work history, roles, and key accomplishments

Concentrix logoCO

Technical Support Advisor II

Jun 2021 - Apr 2024 (2 years 10 months)

Provided comprehensive technical support for a leading laptop and mobile company, covering hardware, software, and network connectivity. Resolved complex technical issues, providing personalized assistance and escalating critical cases after thorough troubleshooting.

Education

Degrees, certifications, and relevant coursework

Savitribai Phule University, Pune logoSP

Savitribai Phule University, Pune

Master of Business Administration, Information Technology

Grade: 6.9 GPA

Completed a Master of Business Administration with a specialization in Information Technology. Focused on advanced concepts in IT management and business strategy.

Savitribai Phule University, Pune logoSP

Savitribai Phule University, Pune

Bachelor of Computer Applications, Computer Applications

Grade: 50 %

Obtained a Bachelor of Computer Applications degree. Studied foundational principles of computer science and applications.

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