Looking for a job

D P User

@dpuser1

I resolve complex technical issues and improve customer support through clear documentation and efficient escalation management.

India

Message

What I'm looking for

I'm looking for a technical support role where I can resolve complex customer issues, collaborate with escalation teams, improve documentation, and contribute to efficient support processes.

I've resolved product-related technical issues at Movate Technologies across email, chat, phone, and video while documenting recurring problems for internal knowledge repositories.

At Concentrix, I handled complex customer escalations, partnered with L2 support teams, and documented resolution steps to strengthen training and process improvement.

My work spans troubleshooting desktop environments, user access, incident management, mobile device administration, and customer support. I also bring experience evaluating search and map data and moderating web and media content at Telus International.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer 1

Movate Technologies Private Limited

Jul 2024 - Jan 2025 (6 months)

Resolved product-related issues across email, chat, phone, and video channels. Collaborated with cross-functional teams to streamline troubleshooting and documented recurring issues to maintain internal knowledge repositories.

Technical Support Troubleshooting Knowledge Base Incident Management Ticket Management CRM Google Workspace Microsoft Office Remote Support AI Tools Root Cause Analysis Documentation Communication Skills Problem Solving Time Management Multitasking Customer Service Escalation Management

Representative (Advanced Resolution Expert)

Concentrix

Jul 2023 - Nov 2023 (4 months)

Handled complex customer escalations and advanced technical concerns. Partnered with L2 support teams to investigate and resolve escalated issues efficiently while documenting resolution steps for team training.

Technical Support Troubleshooting Incident Management Escalation Management Root Cause Analysis Documentation Communication Skills Problem Solving Customer Service

Analyst

Telus International

Jul 2021 - Nov 2022 (1 year 4 months)

Evaluated search and map data to ensure adherence to project guidelines and quality standards. Conducted content moderation across web and media platforms, performing detailed data assessments to improve operational accuracy.

Data Analysis Content Moderation Quality Assurance Attention To Detail Documentation Reporting