Pooja Pandit
@poojapandit
Experienced IT Support leader specializing in end-user services and operations.
United KingdomWhat I'm looking for
I am an IT Support professional with over 13 years' experience in End User Services, focused on delivering organized, proactive support and improving employee experience across global environments.
I've led teams and managed IT operations for major organisations, driving SLA improvements, vendor management, asset lifecycle processes, and cross-team standardization using ITIL best practices.
Certified in ITIL 4, AZ-900, DA-100 and Scrum, I have hands-on expertise in Office 365, VMware, Active Directory, ServiceNow/JIRA/Remedy and procurement/asset tools, and I actively coach teams to raise service quality.
Experience
Work history, roles, and key accomplishments
DBManaged IT operations focused on employee experience, mentoring the Tech Lounge team and ensuring timely issue resolution while driving SLA improvements and cross‑regional standardization.
SCIT Service Team Lead
Schlumberger
Dec 2017 - Jun 2024 (6 years 6 months)
Led IT operations team to meet SLAs and KPIs using ITIL practices, managed hardware and infrastructure (Dell, VMware, AD, SCCM) and drove asset management, patching and global service delivery.
Support Engineer
TomTom India Pvt Ltd
Jun 2011 - Dec 2017 (6 years 6 months)
Provided end‑user technical support via Zendesk and JIRA, managed Windows OS and Microsoft Office deployments, handled asset inventory, procurement and supported Office 365 rollouts and onboarding.
Education
Degrees, certifications, and relevant coursework
SUSavitribai Phule Pune University
Bachelor of Engineering, Instrumentation & Control
Grade: First Class
Bachelor of Engineering in Instrumentation & Control completed in 2009 with First Class.
Maharashtra State Board of Secondary and Higher Secondary Education
HSC, Higher Secondary Education
Grade: First Class
Higher Secondary Certificate (HSC) completed in 2005 with First Class.
Maharashtra State Board of Secondary and Higher Secondary Education
SSC, Secondary Education
Grade: Distinction
Secondary School Certificate (SSC) completed in 2003 with Distinction.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Social media
Job categories
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