Reyansh Roshan
@reyanshroshan
Experienced IT engineer specializing in Microsoft 365 and Generative AI.
IndiaWhat I'm looking for
With over 8 years of experience in the IT industry, I have honed my skills as a Senior Product Support Specialist, focusing on Microsoft 365 and Generative AI. My journey began as a Technical Support Engineer, where I developed a strong foundation in troubleshooting and user support. I have successfully managed and deployed Co-Pilot within the Microsoft environment, showcasing my expertise in configuring and managing advanced AI applications.
Throughout my career, I have been involved in various projects that required meticulous attention to detail and a proactive approach to problem-solving. My role at Soho Dragon Solutions has allowed me to lead client-based projects, ensuring seamless Office 365 migrations and providing top-tier support for Exchange Online and Azure AD. I take pride in my ability to resolve complex issues and enhance user experiences, making me a valuable asset to any team.
Experience
Work history, roles, and key accomplishments
Sr. Product Support Specialist
Soho Dragon Solutions India Pvt Ltd
Aug 2021 - Present (3 years 11 months)
Managed and deployed Co-Pilot within Microsoft environments, demonstrating expertise in Generative AI applications like ChatGPT and Google Gemini. Provided comprehensive Office 365 administration, including resolving MS Teams and Outlook issues, and troubleshooting BitLocker and Azure AD transfers.
Support Engineer
Concentrix
Jan 2019 - Jun 2021 (2 years 5 months)
Deployed, managed, and troubleshot Office 365, including Exchange Online migrations (staged, cutover, hybrid, Gmail, IMAP/PST). Configured Exchange Organization-Wide Advanced Anti-Malware, Content Filter Policies, and transport rules.
Support Engineer
P C Patchers Technology
Nov 2016 - Jun 2017 (7 months)
Provided technical assistance to customers via call, email, and chat, managing tickets to maintain SLA and escalation. Troubleshot application installation, configuration, and failures, along with GSuite, Business Email, Internet, and Router issues.
Support Engineer
MS Service Group Pvt Ltd
Sep 2015 - Oct 2016 (1 year 1 month)
Assisted customers over the phone, troubleshooting Windows, Mac, iOS, and Android systems. Configured and reset devices, and resolved issues related to Antivirus, Browser, and Mail Client installations.
Support Engineer
Alivenet Solution Pvt Ltd
Jul 2014 - Jul 2015 (11 months)
Provided technical assistance to customers via call, email, and chat, handling escalations. Troubleshot Windows, Mac, iOS, and Android systems, including application installation and configuration failures.
Education
Degrees, certifications, and relevant coursework
Unknown
BCA, Computer Application
Grade: 58%
Completed a Bachelor of Computer Application degree, focusing on core computer application concepts. Achieved a score of 58%.
Unknown
Diploma, Information Technology
Grade: 70%
Obtained a 3-year Engineering Diploma in ITES & M, specializing in Information Technology. Achieved a score of 70%.
NIOS
Intermediate, General Studies
Grade: 51%
Completed Intermediate education through NIOS, achieving a score of 51%.
CBSE
High School, General Studies
Grade: 87%
Completed High School education through CBSE, achieving a score of 87%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Skills
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