Open to opportunities

Subhadeep Chatterjee

@subhadeepchatterjee

Message

I improve BPM quality, compliance, and performance through data-driven audits and automation.

India

Message

What I'm looking for

I'm targeting Senior Analyst roles where I can use quality assurance, data analysis, process excellence, automation, and AI-assisted workflows to improve compliance, accuracy, and operational performance.

At Genpact supporting Google’s YouTube Child Safety and Google Ads operations, I conduct quality audits, lead calibrations, and turn audit data into practical process improvements. My work has reduced high-risk violations by 15%, recurring errors by 18%, and improved reviewer accuracy by 12%.

I build KPI dashboards in Google Looker Studio and Excel, analyze operational data with SQL, and automate reporting workflows with Google Apps Script. I use RCA, 5-Why Analysis, FMEA, Lean Six Sigma, and QMS practices to improve compliance, SLA performance, and audit readiness.

Earlier, I resolved high volumes of technical support issues at Wipro and analyzed ML training datasets at Globsyn 3rd Life. I enjoy partnering with operations, clients, and training teams to make quality delivery more consistent and data-driven.

Experience

Work history, roles, and key accomplishments

Current

Quality Analyst – YouTube Child Safety

Current

Genpact

May 2025 - Present (1 year 4 months)

Conducts quality audits on sensitive content, reducing high-risk violations by 15% and improving reviewer accuracy by 12% through RCA and FMEA. Leads calibration sessions achieving 95%+ alignment and automates reporting with Google Apps Script.

Root Cause Analysis Google Apps Script Stakeholder Management Calibration Compliance Auditing

Quality Analyst / Auditor – Google Ads

Genpact

Jun 2022 - Apr 2025 (2 years 10 months)

Executed process audits and targeted bottom-quartile audits, cutting recurring errors by 18%. Designed KPI dashboards in Looker Studio and Excel, and used SQL and AI tools to enhance quality and efficiency.

Lean Six Sigma SQL Gemini NotebookLM KPIs Data Analysis Calibration Process Improvement

Associate – Technical Support

Wipro

Aug 2021 - May 2022 (9 months)

Resolved 200+ technical issues monthly with 98% CSAT, reducing ticket backlog by 30% and escalation rate by 15%. Supported onboarding and training, cutting resolution time by 12%.

Technical Support Troubleshooting Process Optimization Training Customer Satisfaction

Research Analyst

Globsyn 3rd Life

Sep 2019 - Jan 2020 (4 months)

Annotated and analyzed ML training datasets, improving model accuracy by 15% and reducing processing time by 20% through Lean principles. Maintained 100% data quality standards.

Data Annotation Machine Learning Data Quality Collaboration