Nishanth kumar

I am a dynamic professional with over 7 years of rich experience in contact center operations and business analysis. My journey has been marked by a commitment to continuous improvement and a passion for enhancing processes to meet evolving customer needs. I thrive in collaborative environments, where I can leverage my analytical skills to drive quality and efficiency.

In my recent role as a Quality Assurance Analyst at Amazon, I performed periodic reviews of customer feedback and product returns, analyzing trends to streamline quality efforts. My ability to interact with cross-functional teams and implement necessary changes has been instrumental in optimizing processes and enhancing customer satisfaction. I have also worked with Google AdWords, where I honed my skills in data management and decision-making, ensuring that business leads are accurately qualified.

With a strong foundation in technical tools such as MS Excel and various reporting systems, I am adept at managing data and generating insights that inform strategic decisions. I believe in fostering positive relationships with colleagues and stakeholders, and I am always eager to learn and grow in my professional journey.