Ambica Gunda

AG

Open to opportunities

Ambica Gunda

@ambicagunda

I improve operational quality through audits, root cause analysis, coaching, and data-driven process improvements.

What I'm looking for

I'm looking to continue improving quality, customer experience, and operational performance through audits, root cause analysis, coaching, reporting, and cross-functional process improvement.

At Virtusa, I support the Google Ads process by conducting targeted and full-population quality audits, delivering structured feedback, and improving process quality through root cause analysis.

I've prepared reports, dashboards, and business decks for operational reviews; led calibration activities; executed TNA/TNI plans; and provided real-time production and floor support. I also work with stakeholders and MSP partners to identify process concerns, recommend corrective actions, and monitor outcomes.

Over 8+ years, I've been recognized for quality excellence, stakeholder collaboration, process improvement contributions, and best-performer results.

Experience

Work history, roles, and key accomplishments

VL

Current

Senior Quality Analyst

Current

Virtusa Private Limited

May 2017 - Present (9 years 3 months)

Conducted quality audits and delivered structured feedback to improve process quality. Performed root cause analysis, coached associates, and supported continuous improvement initiatives.

Quality Audits Quality Assurance Root Cause Analysis Process Improvement Calibration Coaching Feedback TNA Data Analysis Reporting MIS Decks Customer Experience Compliance

Education

Degrees, certifications, and relevant coursework

JK

Jawaharlal Nehru Technological University, Kakinada

Bachelor of Engineering, Engineering and Technology

Bachelor of Engineering and Technology degree from JNTUK, completed in 2016.

NC

Navodaya Junior College

Intermediate, Mathematics, Physics, and Chemistry

Intermediate in Mathematics, Physics, and Chemistry from Navodaya Junior College, completed in 2012.

SS

SriRama Krishna Gurukulam High School

Secondary School Certificate, General Studies

Secondary School Certificate from SriRama Krishna Gurukulam High School, completed in 2010.

Tech stack

Software and tools used professionally

Google Ads

Availability

Open to opportunities

Location

India

Authorized to work in

Job categories

Quality Analyst QA Analyst Process Improvement Analyst Customer Experience Analyst Operations Analyst Compliance Analyst Training Analyst Senior Quality Analyst

Skills

Quality Audits Quality Assurance Root Cause Analysis Process Improvement Calibration Quality Scoring Tool Coaching Feedback Training Needs Identification Data Analysis Reporting MIS Dashboard Development Customer Experience Compliance Policy Compliance Production Support Google Ads

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