Bijoy Sarkar
@bijoysarkar
I turn compliance and quality data into measurable process improvements and actionable insights.
IndiaWhat I'm looking for
At Genpact India supporting Meta, I've improved compliance metrics by 15% through automated reporting, trend analysis, and preventive measures based on recurring error patterns.
As a Quality Analyst, I maintain 98%+ audit accuracy across hundreds of weekly ticket reviews and translate KPI, behavioural, and risk trends into recommendations for operations, compliance, and training teams.
I also analyse large datasets using SQL, Python, Tableau, and Advanced Excel, including a 300,000+ loan-application credit risk project and SQL-based strategy analysis for an IMDB-scale movie database.
Experience
Work history, roles, and key accomplishments
Conducted structured ticket audits following strict SOPs, maintaining 98%+ quality accuracy across hundreds of weekly reviews. Analyzed KPIs and behavioral data trends to detect systemic process gaps and delivered weekly analytical reports to leadership.
Education
Degrees, certifications, and relevant coursework
Maulana Abul Kalam Azad University of Technology
Bachelor of Technology, Automobile Engineering
2019 - 2022
Bachelor of Technology in Automobile Engineering from Maulana Abul Kalam Azad University of Technology, Kolkata, from 2019 to 2022.
West Bengal State Council of Technical & Vocational Education
Diploma in Engineering, Automobile Engineering
2015 - 2019
Diploma in Engineering in Automobile Engineering from West Bengal State Council of Technical & Vocational Education, Kolkata, from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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