Subashree Sakthivel

I’m a Technical Support Associate with 3+ years of experience in high-volume, client-facing roles focused on delivering exceptional Phone Support, Email Support, and Live Chat solutions. I use CRM Software like Salesforce and HubSpot to resolve complex inquiries quickly and accurately.

In my current support work, I assist US-based clients through video, Live Chat, and Email while maintaining and updating client records in Salesforce to keep issue resolution streamlined. By guiding customers through troubleshooting steps, I improved First Call Resolution (FCR) by 15% and consistently exceeded KPI targets, including Average Handle Time (AHT) and CSAT.

I also bring strong accuracy and data discipline from research and data-driven work—verifying complex metadata for 100% accuracy and using advanced Data Entry techniques to maintain searchable databases. Across both support and research, I’m recognized for performance with awards like Topper of the Floor and Best Performer/Best Team Player, and I continue to apply time management, multitasking, and meticulous attention to detail.