Stuti Agarwal
@stutiagarwal
Operations and delivery leader specializing in client servicing, process optimization, and customer success in BGV.
IndiaWhat I'm looking for
I’m a dynamic, results-driven operations and delivery professional with over 9 years of combined experience across family business operations and corporate management. I spent 6 years as a Business Consultant handling customer relationship management, supply chain coordination, and business development, then built 3 years of operational experience in process optimization, client servicing, and cross-functional collaboration.
In my current role as Assistant Manager- Delivery Excellence (Background Verification), I lead core BGV business operations across five verticals and oversee a 25-member team. I streamline internal workflows, act as SPOC in MBR/QBRs to align with client expectations, resolve L2 escalations, and partner on vendor empanelment and billing to drive cost reduction—while also contributing to CRM product development that supports operations-led revenue growth.
Experience
Work history, roles, and key accomplishments
Assistant Manager, Delivery Excellence
Factsuite
Oct 2022 - Sep 2024 (1 year 11 months)
Led core business operations in the Background Verification (BGV) domain, managing five verticals and a 25-member team while acting as SPOC for service delivery in MBR/QBRs. Streamlined 20+ internal workflows, resolved L2 escalations, reduced turnaround times and vendor costs (28% in 2024), and contributed to CRM product development generating INR 19 lakhs in new business (FY 2023–24).
Operations Manager, UPVC Windows
Eureka Windoor Systems Private Ltd.
Jun 2019 - Feb 2020 (8 months)
Spearheaded end-to-end execution of client orders including production planning, raw material procurement, customer relationship management, dispatch coordination, and on-site installation. Led and mentored a 15-member cross-functional team and improved installation costs by 15%, operational output by 20%, and net revenue by 5% through process optimization and quality assurance checklists.
Business Consultant
Garga Iron Traders
Mar 2012 - Dec 2018 (6 years 9 months)
Served as the primary point of contact for builders, contractors, and dealers, managing client interactions from inquiries and order placement through delivery coordination and after-sales support. Managed onboarding and training for partners, drove customer retention and growth through relationship-driven sales, resolved supply issues with vendors and transporters, and tracked customer/order metr
Education
Degrees, certifications, and relevant coursework
Jaipuria Institute of Management, Lucknow
Post Graduate Diploma in Management, Marketing & Finance
2010 - 2012
Completed a Post Graduate Diploma in Management with a focus on Marketing & Finance from Jaipuria Institute of Management, Lucknow (2010–2012).
University of Lucknow
Bachelor of Commerce, Commerce
2007 - 2010
Earned a Bachelor of Commerce (Commerce) from the University of Lucknow (2007–2010).
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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